Member Experience Representative

3 months ago

Columbia, United States Goldfish Swim School Full time

What will you be doing

?
As a Member Experience Representative, your skills, knowledge and your fin-tastic personality are essential to your community and the families that we serve. You will be responsible for managing front desk tasks, speaking to children and families and maintaining a school that’s set up for success at every lesson. You’ll use phone, email, text, salesforce and in-person communication to introduce families to our program and guide new families through their first days at Goldfish and be there to support children as they progress from mini and junior swimmers to gliders to pros  Initiating conversations with both new and returning families about our lessons, our schedule and ourwell-established and proven curriculum of water safety, swim and swimplay skills. Conversations may include:Sharing knowledge and answering questions about our curriculum and student level placementReviewing schedule openings and scheduling members into classes through our administrative systemWalking new families through the first-day process, offering a tour of our facility and introducing each child to their instructor on their first dayUsing your expertise to address parent concerns and help them to resolve any issues they may have or act as a concierge to direct unanswerable questions to managers or pool deck supervisors Building rapport with parents and family members through excellent customer service as their schedule and students needs progress through our program. We go above and beyond with the little details every day to give our families and our community the best impression possible Using sales experience to reach new membership and retention goals by communicating over the phone and in person and by following up on leads or previous conversations. You will be responsible for keeping records of all conversations in the computer system or CRM in a way your team can understand Using observation, conversation and relationship development skills to identify parent concerns and offer solutions so that families can stay enrolled in swim lessons Using CRM software, such as Salesforce, to contact online inquiries and sharing the above-mentioned information Making sure you and your team are set up for success by preparing class schedules and reviewing that day’s lessons for new, canceled or makeup students Caring for the school by performing administrative duties, managing inventory and materials and by maintaining a sparkly clean facility when needed, making sure we offer the same quality standards for every family that dives through our doors

What can we offer you?
Competitive pay from $ 16-18 per hour with membership, sales and retention bonuses 5-8 hour shifts that are the same days and times each week so you always know when you’re working Thorough, paid training, both online and in person, so you feel well-equipped to succeed in your position A fun and tropical environment that’s open all year round and is always 90 degrees and sunny Recognition and rewards for your hard work - Gift cards, swag or pizza after a long day of lessons, staff outings, community involvement events like planting trees and feeding our first responders and company-sponsored events like baseball games, bowling, and water park tickets.  Free E&A ILTP (lifeguard, CPR & AED) certification  Support from your leaders and your team both at work and in life - we believe in providing open, honest communication in a positive environment
What will be expected of you?
Ability to swim ; everyone on our team is lifeguard, CPR & AED certified. You’ll go through our in-house lifeguard certification program as part of your training and you must pass a basic swim test (50 yards) to complete the course.  Physical requirements of the day-to-day position include standing, reaching, bending, typing and working from an upright (standing) desk. Ability to work the same scheduled days every week (Ex. Every Monday from 8:30-1:30) including one weekday evening and one weekend day per workweek. Front desk team members are scheduled for 5-8 hour shifts based around lesson times Sales, retention or membership experience with a strong presence both answering phones and in person . Experience working with Salesforce or similar CRM as well as computer skills and experience with Google Suite (GMail, Google Docs, Sheets, etc.) Dedication to ensuring both customer success and the success of your school. Our willingness to help each student as an individual and your ability to bring your own personality to each conversation are key to the success of both you and the school.You must have communication skills to work not only with children, but with parents and team members as well The ability to do quality work and represent Goldfish Swim School’s mission to change lives and make a difference every day by going above and beyond with every detail, meeting and exceeding expectations to create a golden experience Doing the right things, making the right decisions and treating people with integrity, compassion and trust
At Goldfish Swim School - Columbia, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply 
We are a culture-driven company. We practice our core values as much as we practice our swim skills and seek out others who believe in doing the right things, making the right decisions and teaching with integrity, compassion and trust. We are continuously awarded as top employers from our community and from those who matter most - our team Visit to see what real employes are saying about Goldfish Swim School
Some of our most successful team members have worked in places like: Gym, Fitness and Recreation Center Spa, Hotel and Concierge roles Customer Success Manager, Customer Relations, sales and services team member or inside sales representative Front Desk, Administrative Assistant or Customer Service Representative  Inside Sales Representative, Sales Representative or Call Center Representative 
Compensation: $16.00 - $18.00 per hour

  • Member Experience Representative

    2 months ago

    Columbia, United States Goldfish Swim School Full time

    At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN! This job is perfect if you...

  • Member Experience Representative

    2 months ago

    Columbia, United States Goldfish Swim School Full time

    At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members They are the ones who show our families why they should choose Goldfish Swim School week after week by making learning (and work) FUN! This job is perfect if you...

  • Member Experience Representative

    1 month ago

    Columbia, South Carolina, United States Goldfish Swim School Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Member Experience Representative to join our team at Goldfish Swim School. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members and their families, ensuring a positive and memorable experience for all.Key ResponsibilitiesManage...

  • Member Services Representative

    6 months ago

    Columbia, United States Planet Fitness Full time

    The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfect match for our Member Services Representative : You: Exhibit a positive and upbeat attitude. Have a...

  • Customer Experience Representative

    1 month ago

    Columbia, Maryland, United States Goldfish Swim School - Columbia Full time

    Job DescriptionAt Goldfish Swim School - Columbia, we're seeking a talented Customer Experience Representative to join our team. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service to our families and ensuring a seamless experience for our students.Key Responsibilities:Manage front desk tasks, including...

  • Member Services Representative

    3 weeks ago

    West Columbia, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources The Member Services Representative is responsible for creating a positive member experience by p Member Services, Member Service, Representative, Customer Service, Retail, Instructor

  • Member Services Representative

    3 months ago

    Columbia, United States Crunch Fitness Full time

    Description The Member Services Representative (MSR) is the first and last interaction our members have at our facilities so they are the face of our operation! The MSR handles all preliminary guest questions and concerns and works to maintain a fun and supportive atmosphere for our members. Position RequirementsExpectations Greet all members & guests with...

  • Member Experience Advocate

    4 weeks ago

    Columbia, Tennessee, United States Randstad Full time

    Job SummaryWe are seeking a highly skilled Member Experience Advocate to join our team at Randstad. As a Member Experience Advocate, you will be responsible for resolving customer inquiries in a timely and professional manner.Key ResponsibilitiesProfessionally handle incoming telephone calls from internal and external customers while taking appropriate...

  • Member Service Representative

    1 month ago

    West Columbia, South Carolina, United States Carolinas Credit Union League Full time

    Job OverviewWe are seeking a highly skilled Member Service Representative to join our team at Carolinas Credit Union League. As a key member of our team, you will be responsible for providing exceptional customer service to our members, handling transactions, and ensuring the smooth operation of our credit union.Key ResponsibilitiesProvide accurate and...

  • Member Services Representative

    4 weeks ago

    Columbia, United States Porsche Club of America Full time $22

    "It's not just the cars, it's the people!"We have amazing staff who love to work at PCA, and it's time to add our next team member. This is a great job and a great place to work!TO APPLY: Please provide a RESUME and COVER LETTER.Applications without a cover letter will not be considered complete.Are you passionate about providing exceptional customer...

  • Retail Associate

    4 weeks ago

    Columbia, Missouri, United States Sam's Club Full time

    Job SummaryAs a Maintenance Associate at Sam's Club, you will play a vital role in ensuring a safe and clean environment for members and associates. Your primary responsibility will be to maintain the facility's cleanliness, including sweeping, cleaning floors, and disposing of trash and recyclables. You will also be responsible for performing maintenance...

  • Customer Service Representative

    1 month ago

    Columbia, South Carolina, United States Barry Johnson - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Barry Johnson - State Farm Agent, you will play a vital role in generating exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career...

  • Customer Service Representative

    1 month ago

    Columbia, South Carolina, United States Jessica Hogan - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative on our State Farm Agent team, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences. We seek a motivated self-starter who thrives in a fast-paced environment and is passionate about delivering exceptional service to our customers.Key...

  • Overnight Member Services Representative

    3 weeks ago

    Columbia, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Opportunity for advancement Training & development Wellness resources Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics...

  • Overnight Member Services Representative

    6 months ago

    Columbia, United States Planet Fitness Full time

    Benefits: 401(k) 401(k) matching Employee discounts Opportunity for advancement Training & development Wellness resources Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics...

  • Customer Relations Representative

    3 weeks ago

    Columbia, United States Ruthlie Israel - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Columbia, SC is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Ruthlie Israel - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    4 weeks ago

    Columbia, Maryland, United States Juan Claros - State Farm Agent Full time

    Job DescriptionAs a Customer Service Representative for Juan Claros - State Farm Agent, you will play a vital role in helping our business grow through value-based conversations and remarkable customer experiences.Responsibilities:Establish and maintain strong customer relationships, providing prompt and accurate service as needed.Use a customer-focused...

  • Customer Service Representative

    4 weeks ago

    Columbia, Maryland, United States NASA Federal Credit Union Full time

    Customer Service RepresentativeAt NASA Federal Credit Union, we are seeking a skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service to our members, promoting and selling our products and services, and providing solutions to meet their financial...

  • Area Representative

    4 weeks ago

    Columbia, Kentucky, United States Fellowship of Christian Athletes Full time

    Job DescriptionThe Area Representative will serve as a key member of the Fellowship of Christian Athletes (FCA) team, working closely with the Director and Advisory Team to fulfill the FCA Vision, pursue the FCA Mission, and live the FCA Values. This role is responsible for implementing the ministry plan for the assigned area, ensuring a consistent approach...

  • Business Development Representative

    2 weeks ago

    columbia, United States HRA Full time

    Job Title: Business Development RepresentativeReports to: Director of Business DevelopmentJob Overview:The Business Development Representative (BDR) plays a key role in fostering relationships between HRA members and vendor partners. This position requires strong interpersonal skills to build rapport, drive member participation in vendor programs, and...