Member Services Representative
3 days ago
TO APPLY: Please provide both a RESUME and COVER LETTER.
Applications without a cover letter will not be considered complete.
Our Member Services team members are responsible for a wide variety of functions and are responsible to learn all relevant details about PCA benefits, services and programs to ensure exceptional customer service. Team members must have a high capacity for retaining many details and ongoing changes.
In this role, you will assist members and others who contact us by phone, email, mail, and in person. Membership accounts are handled online, so our team members must be familiar with all common internet browsers. The role has a high volume of data entry.
Essential Functions
- Answer and respond to requests from current members, prospective members, volunteers, and staff.
- Respond professionally and empathetically to customers regarding any difficulty they may be experiencing.
- Must be comfortable with technology and possess the skills to operate modern devices and software effectively.
- Identify and analyze customer needs while assisting the customer with all routine inquiries including PCA benefits and services, account updates, merchandise orders, database records, event registrations, and general resolution of customer problems or requests.
- Develop and maintain an in-depth knowledge of the PCA websites and microsites and functionality. Provide navigational advice, training and user support.
- Prepare and ship packages (some will be heavy); unpacking and moving boxes, maintaining and organizing storage areas.
- Perform other duties and tasks as assigned.
The role will be in-person (no telework option). Our office is in Columbia, MD.
Benefits:
- Retirement plan (Simple IRA) matching
- Health insurance
- Paid time off
To apply, please send a RESUME and COVER LETTER. Please include both for your application to be considered complete. A cover letter helps us assess your writing abilities. It allows you to showcase your enthusiasm for the position and highlight your relevant experience.
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