Customer Experience Representative
4 hours ago
Job Title: Customer Experience Representative
Company Overview: Hitachi Energy is seeking a Customer Experience Representative to join our team in Richland, MS.
Estimated Salary: $50,000 - $70,000 per year
Job Description:
We are looking for a highly motivated and customer-focused individual to provide exceptional customer experiences, ensuring high levels of customer satisfaction. The successful candidate will possess excellent communication skills, empathy, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Provide exceptional customer experiences
- Respond to customer queries and product needs
- Promptly identify and escalate customer issues for resolution
- Diagnose, troubleshoot, and resolve issues over the phone in a fast-paced environment
- Answer incoming support requests via phone, email, or web portal
- Maintain customer records and documentation
- Work with confidential customer information
Qualifications:
- High School diploma and 5-9 years of experience or a special combination of education and experience and/or demonstrated accomplishments
- Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States
Benefits:
- Competitive salary range: $50,000 - $70,000 per year
- Opportunity to work with a leading company in the industry
- Chance to develop your skills and expertise in customer experience
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