Information Services Specialist II

2 weeks ago

Joliet, United States State of Illinois Full time

Agency: Illinois State Police

Position Title: Information Services Specialist II- Opt. C- Division Of Justice Services/Bureau of Identification
Class Title: INFORMATION SERV SPECIALIST II - 21162 
Skill Option: Client Services - Information Technology 
Bilingual Option: None 
Closing Date/Time: 11/22/2024
Salary: Anticipated Starting Salary $6,005 Monthly; Full Range $6,005-$8,678 a Monthly
Job Type: Salaried
Category: Full Time 
County: Will
Number of Vacancies: 1
Plan/BU: RC063

  

  • This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.
  • All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.
  • Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

  • ​​Please upload a copy of your official/unoffical transcripts for all degrees earned, and a copy of any applicable professional licenses you possess to the MY DOCUMENTS section of your application. 
  • Note: The Illinois Law Enforcement Training and Standards Board must verify and have proof of higher education and coursework (if applicable) for any degree earned before any offer can be extended.
  • Answer all questions thoroughly- DO NOT STATE SEE RESUME.

 

​Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. 

 

 

Posting Identification Number  42716 

Position Overview

Under general supervision for the Division of Justice Services/Bureau of Identification, provides first line support to users of Illinois State Police applications, department approved packaged software applications, and automated equipment. Performs troubleshooting, diagnosis, and problem resolution of workstation software and hardware. Performs special assignments and projects for management personnel with respect to securing and identifying current and impending software application problems. Develops training/handout materials for users specific to software applications.

About the Agency

​​The Illinois State Police strives for excellence seeking to be one of the premiere policing agencies in the country. Our core values are Integrity, Service, and Pride. We are seeking individuals with similar values to join us on our mission to promote public safety.

Essential Functions
  • Provides first line help desk support to users of the Illinois State Police software applications.
  • Provides support for Illinois State Police workstation software and hardware, to enable users to utilize software, personal computers, printers, or other peripheral equipment.
  • Performs special assignments and projects for management personnel with respect to securing and identifying current and impending software applications problems. Works with vendors or other support staff to resolve problems.
  • Develops training/handout materials for users specific to software applications.
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Minimum Qualifications
  • Requires knowledge, skill and mental development equivalent to completion of two years of college with coursework in computer science or directly related fields. 
  • Requires one year of related Information Technology experience.
Preferred Qualifications
  • Prefers one (1) year professional experience maintaining effective working relationships with associates, vendors, clients, and others
  • Prefers one (1) year experience analyzing data logically and exercising sound judgment in defining and evaluating problems of an operational or procedural nature.
  • Prefers one (1) year experience of professional oral and written communication skills to present technical information to others with clarity and precision.
  • Prefers one (1) year working knowledge of hardware and software languages, and procedures to provide assigned practical and analytical services.
  • Prefers one (1) year working knowledge of Windows operating systems for personal computers and servers and office related software applications and databases
Employment Conditions
  • Requires the ability to pass a background check, drug test, and fingerprinting.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description. 
Benefits Package

The Illinois State Police offers a robust benefit package including:

    • Flexible work schedules in many program areas
    • Health, life, vision, and dental insurance.
    • 12 weeks paid maternity/paternity leave.
    • Pension Plan
    • Deferred Compensation, and other pre-tax benefit programs.
    • Employees earn twelve (12) paid sick days annually.
    • Ten to twenty-five (10-25) paid vacation days based on years of service.
    • Employees earn three (3) paid personal days pro-rated based on start date.
    • Thirteen-Fourteen (13-14) paid state holidays annually.

Work Hours: Monday-Friday 8:00am-4:00pm
Work Location: 260 N Chicago St, Joliet, Illinois, 60432
Agency Contact: ISP.JobPostings@illinois.gov
Posting Group: Science, Technology, Engineering & Mathematics

 

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

 

APPLICATION INSTRUCTIONS

  • Use the “Apply” button at the top right or bottom right of this posting to begin the application process.
  • If you are not already signed in, you will be prompted to do so. 
  • State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon. 
  • Non-State employees should log in on the using the “View Profile” link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.  If you have never before signed in, you will be prompted to create an account.
  • If you have questions about how to apply, please see the following resources:
    • State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid
    • Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.
  • The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
    • donotreply@SIL-P1.ns2cloud.com
    • systems@SIL-P1.ns2cloud.com

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