Technical Support Engineer

1 month ago

Schaumburg, United States Dupont Full time
JOB DESCRIPTION

At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. 

If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you

WHY JOIN US?

Our purpose is to empower the world with essential innovations to thrive. We work on things that matter 

Have the Opportunity to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results. 

Get to Experience a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all

Get to know our Purpose and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.

Under direct supervision, provide technical information and guidance in the selling of assigned products working directly with both customers and internal departments. Assist the customer and/or sales channel in providing the best technical solution for the customer. Perform technical reviews of incoming designs and quote packages to ensure that we can meet the customer requirements.

Your Key Responsibilities :

Provide technical support and guidance to customer inquiries ensuring that proposed designs align with the manufacturing site capabilities. Follow up with customer technical requests as needed.

Field general questions about Laird products and services. Be able to confidently address customer questions, general product capabilities, specifications, part numbers and general application guidelines.

Interview customers to collect complete information regarding the technical requirements for their application. Consult with other subject matter experts within the organization when discussing more difficult applications to ensure the best solution is selected.

Provide new product opportunities as discovered by dealing with customer issues with a view to patent such products or ideas.

Make outbound calls in response to incoming sales leads, sample requests, and product sales to customers.

Utilize all product offerings, providing insightful and detailed design solutions. Present design solutions to customer utilizing solid model design techniques during presentation.

Provide pricing to customer's based on quoting guidelines.

Keep work skills current to ensure Laird competitiveness in a dynamic global business environment. May require some travel to customer sites required providing design specific solutions.

Adheres to quality and safety systems or maintenance of quality and safety standards.

Your Qualification Profile:

Bachelor’s Degree in Engineering or a related technical field

Experience/knowledge in manufacturing processes preferred

Up to 2 years of experience in electronics hardware applications; preferably with electromechanical components.

Excellent time management and organizational skills

Ability to absorb product knowledge of all Laird products

Ability to conduct a needs assessment to determine accurate understanding of customer needs

Good communication skills, both oral and written

Attention to detail a must

Strong analytical and problem solving skills

Join our

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