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Technical Support Representative

3 months ago

Schaumburg, United States Strategic Mobility Group Full time

The Professional Services department provides technical support to the sales team and end user customers. The technical support representative will develop relationships with our sales department, operations department, warehouse, and customers. The technical support representative will represent and communicate the technical elements of solutions to customers both internal and external.


  • Maintain and complete Spare-pool requests process
  • Maintain and complete any ER / Overnight requests
  • Program and configure
  • Assist Lead Sales Engineer(s) with technical support on a variety of mobile computing products and services to customers.
  • Attend technical and product training as required
  • Learn relevant solution sets, architectures, full product line specifications, and vertical markets. (IE: Retail, Warehousing, Hospitality, Heath Care)
  • Set-up and operate equipment for customer demonstrations and evaluations.
  • Answer technical support calls, monitor the support email inbox, and create and close cases in a timely manner with guidance from Manager
  • A two-year technical degree or a High School Diploma or GED
  • Understanding of mobile platforms (Android, Win CE, Win 10).
  • Understanding 802.11 Wi-Fi (WLAN) and MDMs.
  • Understanding of basic networking technologies.
  • Ability to work effectively, add value as a team member and assume a technology leadership role for the team.
  • Ability to perform tasks with minimal supervision.
  • Demonstrate technical knowledge and consultative skills through communications with customers.
  • Full-time
  • 1-2 years of experience within Customer Service help desk
  • Travel required
  • 10am to 7pm Shift