Medical Assistant/Patient Service Spec

5 months ago

Boston, United States Steward Health Care Full time

Position Summary

· This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email. Key Responsibilities

· Works close with providers to assist in delivering world class care to patients.

· Room’s patients and prepares the patient for the provider visit.

· Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

· Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

· Obtains required consents, completes required forms as needed for specific visit types.

· Performs in office testing as needed. Required to perform controls on certain in office tests.

· Performs EKGs as ordered.

· Chaperones Providers as required.

· Administers vaccines and medications as ordered by provider following SMG policies.

· Stocks rooms and monitors expiration of supplies in exam rooms.

· Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

· Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

· Schedules patients' appointments and appropriate testing for patients as directed.

· Follows scheduling rules and direct schedules patient visits in other SMG practices.

· Performs pre visit planning daily for all upcoming scheduled appointments.

· Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

· Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.

· Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

· Must be able to work independently with little supervision.

· Adheres to all SMG policies.

· Always uses discretion to ensure patient confidentiality.

· Performs all other duties as requested. Skills

· Strong customer service

excellence expected.

· Excellent communication and interpersonal skills required.

· Experience with EMR strongly preferred. (Athena a plus)

· Experience with Microsoft Office, Word, Excel, and Outlook preferred. Education & Experience

· High School Diploma or equivalent required.

· Education from approved medical assistant program or equivalent preferred.

· One to three years as a medical assistant preferred.

About Steward Health Care
Over a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.

As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.

Based in Dallas, Steward currently operates more than 30 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.

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