Medical Assistant

3 weeks ago

Boston, Massachusetts, United States One Medical Full time

About One Medical, a leading primary care solution, we're challenging the industry status quo by making quality care more affordable, accessible, and enjoyable.

We're on a mission to transform healthcare, improving the experience for everyone involved - from patients and providers to employers and health networks.

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.

As a Medical Assistant - Patient Care Specialist, you'll provide an exceptional experience for our patients, helping them accomplish an important part of their care journey by providing venipuncture, dispensary responsibilities, and other clinical support services.

You will be an ambassador for patients in office, with a mastery of human connection and a strong drive for service.

You will remove barriers to care, resulting in a truly exceptional in-office patient experience. This includes support for the office with a focus on active daily management, scheduling, inventory, and facilities support.

You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience.

You will be the first point of contact for patient feedback, as well as provide any other support as requested by the Leads, Office Manager, or in-office providers.

Our Clinical Support Associate - One Medical support multiple offices in a Market. You are a strong team player and use your innovative problem-solving skills to tackle various tasks and challenges.

You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients.

You have a strong grasp of verbal and written communication.

You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates.

You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity.

You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team.

You have an unwavering drive to help and serve others and create amazing moments for our members and teammates.

Key Responsibilities:

Provide best-in-class venipuncture services on a population ranging from pediatrics to geriatrics.

Perform and assist with extended scope duties such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs.

Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization.

Dispensary responsibilities include verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up.

Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.

Use impeccable C-I-CARE in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary.

All front-of-house duties including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations, etc.

Assist our senior patients by performing other administrative tasks such as answering phone calls, sending faxes, and coordinating transportation for patients.

Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, etc.

Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee-facing spaces, restocking supplies, and organization.

Master our technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work.

Requirements:

At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.

A High School Diploma or equivalent.

Proficiency in computer technology such as typing, navigating the internet, and using multiple software systems simultaneously.

Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).

A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.

A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.

Phlebotomy experience and/or certification preferred.

Experience with extended scope care including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred.

Benefits:

Taking care of you today: Paid sabbatical after 5 and 10 years, Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.

Competitive Medical, Dental, and Vision plans.

Free One Medical memberships for yourself, your friends, and family.

Pre-Tax commuter benefits.

PTO cash outs - Option to cash out up to 40 accrued hours per year.

Competitive salary: starts at $24.25 per hour based on a full-time schedule.

Protecting your future for you and your family: 401K match, Credit towards emergency childcare, Extra contributions toward maternity and paternity leave.

Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.

Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.

This is a full-time role (40 hrs/week) with 8-hour shifts generally taking place Monday-Friday between 7:30am-6:30pm based at our offices located in Boston, Newton, and Cambridge, MA.

Flex Lab Services Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

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