Sr. IT Desktop Support Consultant

3 weeks ago

Pittsburgh, United States Carnegie Mellon University Full time

The Computing Services central IT department provides services that have a strategic impact on university goals. We make service decisions based on interaction and valuable input from colleagues engaged in the education, research, and administration efforts of the university. We are a learning organization and approach successes and mistakes as a learning experience to continually cultivate a culture of intelligent risk taking. We want to hire versatile team members who are inspired and passionate about their work. Join us and be part of a team committed to excellence, innovation, diversity, team and individual growth.

CMU’s Computing Services department is searching for a Senior IT Desktop Support Consultant. This is an excellent opportunity for someone who thrives in an interesting and challenging work environment. You will contribute to the department by being responsible for front line support of users of desktops, networks and IT resources. Able to resolve and/or coordinate the resolution of escalated issues. Trains and assists lower level support staff with resolving technical issues. Ensures that established processes and procedures are followed. Researches, evaluates and recommends tools, processes, programs and techniques to provide improved technical support, and completes project work as assigned. This level includes help desk team leads that provide day-to-day oversight of assigned team members and senior level DSP staff.

Your core responsibilities will include:

Both roles (Service Desk and Desktop Support) will be involved in the ongoing review and evaluation of emerging technologies as assigned as well as leading or participating on project teams.

If primary role is desktop support, provides general and advanced technical support for user issues. Trains and assists lower level staff. Consults with departments, staff and faculty regarding operating systems, software and system configuration needs. Provides recommendation for purchases of hardware and software. Drafts and processes purchase orders. Performs installation and configuration of new software and hardware.

If primary role is front-line service desk support, provides general and advanced technical support to users. May serve as a team lead, overseeing and directing day-to-day work activities of team members. Assists supervisor in the development and implementation of tools, scripts, knowledge documentation and metrics. Provides input and performance feedback to supervisor and employees. Keeps supervisor apprised of issues that impact service delivery and operation.

Other duties as assigned.

Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

Qualifications:

Bachelor’s Degree in Information Systems preferred

3-5 years of end user support experience

3-5 years of help desk experience

3-5 years of network administration experience

3-5 years of operating system administration experience

3-5 years of workstation support experience

Well developed interpersonal skills

Well developed problem-solving and reasoning skills

Well developed technical skills

Requirements:

Successful background check

Joining the CMU team opens the door to an array of exceptional benefits, available to all full-time Carnegie Mellon University employees. Experience the full spectrum of advantages, from comprehensive medical, prescription, dental, and vision insurance to enticing retirement savings programs. Unlock your potential with tuition benefits, and take well-deserved breaks with generous paid time off and holidays. Rest easy knowing you're covered by life and accidental death and disability insurance.

  • Desktop Support Engineer

    4 months ago

    Pittsburgh, United States Enkompas Full time

    Title: Desktop Support Engineer Location: ONSITE in Pittsburgh, PA Type: Contract/Contract To Hire Salary: Commensurate with experience Looking for a well-rounded resource to provide desktop support. This person will focus on building machines & equipment, as well as supporting conference rooms & meetings and triaging tickets. Accountabilities • Provide...

  • Desktop Support Specialist

    1 month ago

    Pittsburgh, Pennsylvania, United States Enkompas Full time

    Job Title: Desktop Support SpecialistEnkompas is seeking a skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our users.Key Responsibilities:Provide day-to-day Service Desk support for users in the Americas region, with a focus on Pittsburgh...

  • Sr Business Systems Analyst

    10 hours ago

    Pittsburgh, United States The Judge Group Full time

    Our client is currently seeking a Sr Business Systems Analyst - Hybrid Onsite at PA, TX, OHRole: Sr Business Systems Analyst Duration: Contract 3+ month Location: Pittsburgh, PA 15222 or Dallas, TX 75234 or Strongsville, OH 44136 or Birmingham, AL 35233 Work Type: Hybrid 3 days in office and 2 days remote This job will have the following...

  • Sr. Medical Laboratory Scientist/Sr. Medical Laboratory Tech

    7 days ago

    Pittsburgh, United States UPMC - Pittsburgh Medical Center Full time

    Job DescriptionUPMC Shadyside is hiring a full-time Sr. Medical Lab Scientist or Sr. Medical Lab Technician to support the Automated Testing Lab! This role will work a steady evening shift schedule (2:30 p.m. to 11:30 p.m.), with rotating weekends and holidays. This is your chance to join a patient-focused and team-oriented laboratory specializing in...

  • Solution Architect Sr

    2 weeks ago

    Pittsburgh, United States System One Full time

    Summary: Act as a member of a delivery team, supporting both new development/project-based efforts, and production support; and is considered the highest level domain technology expert. They are responsible for the assessment of business requirements; collection, identification, and approval of technical specifications; and the subsequent development of...

  • Help Desk Support

    1 month ago

    Pittsburgh, United States Cypress HCM Full time

    Responsibilities:Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...)Retail Support (registers, pinpads, handheld PDT devices, etc...)Basic User and Application Support (password resets (active directory), multi-factor authentication, vpn connectivity, etc..)Strong Customer Service Skills (exemplary written and verbal...

  • Help Desk Support

    1 month ago

    pittsburgh, United States Cypress HCM Full time

    Responsibilities:Desktop/Client Support (Windows desktop/laptop, MacBook, server, imaging services, etc...)Retail Support (registers, pinpads, handheld PDT devices, etc...)Basic User and Application Support (password resets (active directory), multi-factor authentication, vpn connectivity, etc..)Strong Customer Service Skills (exemplary written and verbal...

  • Solution Architect Sr

    4 weeks ago

    Pittsburgh, United States System One Full time

    Summary:Apply fast, check the full description by scrolling below to find out the full requirements for this role. Act as a member of a delivery team, supporting both new development/project-based efforts, and production support; and is considered the highest level domain technology expert. They are responsible for the assessment of business requirements;...

  • Solution Architect Sr

    1 week ago

    Pittsburgh, United States System One Full time

    Summary:Apply fast, check the full description by scrolling below to find out the full requirements for this role. Act as a member of a delivery team, supporting both new development/project-based efforts, and production support; and is considered the highest level domain technology expert. They are responsible for the assessment of business requirements;...

  • Sr. IT Project Manager

    3 weeks ago

    pittsburgh, United States eNGINE Full time

    eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging...

  • Sr. IT Project Manager

    3 weeks ago

    pittsburgh, United States eNGINE Full time

    eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging...

  • Sr. IT Project Manager

    3 weeks ago

    Pittsburgh, United States eNGINE Full time

    eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging...

  • Sr Electrical and Embedded Software Manager

    3 months ago

    Pittsburgh, United States OpenArc, LLC. Full time

    OpenArc - Empowering Your Career. As a leading IT staffing firm, we are dedicated to connecting talented professionals with your ideal opportunities. We are currently seeking a qualified Sr Electrical and Embedded Software Manager to join our client’s organization and contribute to their ongoing success.Responsibilities:Responsible for the integrity and...

  • Tech Support Specialist

    14 hours ago

    Pittsburgh, Pennsylvania, United States BNY Mellon Full time

    About BNY MellonBNY Mellon is a leading global financial services company that empowers its employees to grow and succeed. With a presence in nearly 20% of the world's investible assets, our 50,000+ employees create solutions with clients to benefit businesses, communities, and people everywhere.We are proud of our innovative culture, which has earned us...

  • SR Staff Geotechnical Engineer

    4 weeks ago

    Pittsburgh, United States System One Full time

    System One is currently seeking a Sr. Staff Geotechnical Engineer for an industry-leading client in the Pittsburgh, PA area.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Your Role: Directly lead and manage projects, including planning, engineering, and design; serve as Engineer-of-Record...

  • SR Staff Geotechnical Engineer

    2 weeks ago

    Pittsburgh, United States System One Full time

    System One is currently seeking a Sr. Staff Geotechnical Engineer for an industry-leading client in the Pittsburgh, PA area.For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Your Role: Directly lead and manage projects, including planning, engineering, and design; serve as Engineer-of-Record...

  • Data Scientist Sr

    4 months ago

    Pittsburgh, United States CyberTec Full time

    USC or GC Pay attention to highlighted. If candidate can't give a descriptive answer/examples then they are not that right fit Employment Type: Contract Status: Hot Description: re there 2-3 screening questions that suppliers can ask prior to submittal and submit with the candidate's resume that would provide insight on their fit for this role? Why is...

  • Sr Data Scientist

    4 months ago

    Pittsburgh, United States CyberTec Full time

    We will submit a non-local candidate - remote candidate. Send me your best. USC or GC Pay attention to highlighted. If candidate can't give a descriptive answer/examples then they are not that right fit Employment Type: Contract Status: Hot Description: Request on hold: 2/9 re there 2-3 screening questions that suppliers can ask prior to submittal and...

  • Sr. Manager, Content Development

    1 month ago

    pittsburgh, United States HRT Solutions Full time

    Senior Manager, Content DevelopmentVisitPITTSBURGH is a tourism development organization dedicated to expanding the tourism economy across Allegheny County. The organization generates positive economic impact across the tourism verticals of business events, sports, and leisure travel. VisitPITTSBURGH achieves its goals, including ensuring the region of...

  • Sr. Manager, Content Development

    2 months ago

    Pittsburgh, United States HRT Solutions Full time

    Senior Manager, Content DevelopmentVisitPITTSBURGH is a tourism development organization dedicated to expanding the tourism economy across Allegheny County. The organization generates positive economic impact across the tourism verticals of business events, sports, and leisure travel. VisitPITTSBURGH achieves its goals, including ensuring the region of...