Tech Support Specialist
22 hours ago
About BNY Mellon
BNY Mellon is a leading global financial services company that empowers its employees to grow and succeed. With a presence in nearly 20% of the world's investible assets, our 50,000+ employees create solutions with clients to benefit businesses, communities, and people everywhere.
We are proud of our innovative culture, which has earned us recognition as America's Most Innovative Companies by Fortune, 2024, and World's Most Admired Companies by Fortune, 2024. Our commitment to diversity and inclusion is reflected in our 100% score on the Human Rights Campaign Foundation's Corporate Equality Index, 2023-2024, and our Best Places to Work for Disability Inclusion award from Disability: IN, 2023-2024.
We are seeking a Desktop Analyst to join our Technology Service Centre team in Pittsburgh/PA. As a key member of our team, you will provide first-line technical support to all BNY Employees & Contractors, responding to requests via phone, chat, and Self-Service WEB tickets. You will also troubleshoot Microsoft Office/Outlook 2013/16/O365 issues, diagnose and resolve PC, printer, telephone, mobile (where applicable), VPN, and software problems.
To be successful in this role, you should possess excellent communication skills, flexibility in working hours, and knowledge of PC hardware and software. Previous technical desktop support experience, experience with MS Office Suite products, and customer service skills are essential. Knowledge of call center metrics, HDI Support Center Analyst Certification, and ITIL experience are preferred but not required.
The estimated salary for this position is $55,000 - $70,000 per year, depending on your qualifications and experience. We offer a comprehensive benefits package, including paid leaves, generous paid time off, and access to flexible global resources and tools for your life's journey.
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