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Hotel Front Desk Attendant

2 months ago

Cumming, United States Hampton Inn Cumming, GA Full time
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply nowCompensation:

$15 hourly

Responsibilities:
  • Handle customer complaints as necessary
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
  • Working knowledge of Microsoft Office and reservation management systems
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Well-versed in taking telephone calls and handling stressful situations
  • High school diploma, GED, or equivalent
  • 1+ year of hotel industry experience or related job preferred
About Company

As a hotel management company, we strive to: “Provide exceptional service to our guests by empowering our team to consistently deliver the spirit of hospitality.” 

We understand what it takes to be a part of something great.

Whether it be our best-in-class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver what YOU need. We are ready for you to start your journey with us