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Guest Experience Manager

4 months ago

Raleigh, United States CAVA Full time

CAVA is a fast-growing culinary brand with over 70 fast-casual restaurants and a packaged goods line dedicated to fresh, Mediterranean-inspired, better-for-you cuisine. Our mission is to fuel full lives through a bold and innovative food culture. From our restaurants to our Support Center, CAVA team members foster a culture of transparency, humility, positivity, thoughtfulness, and fanaticism.

Guest Experience Managers partner with the General Manager to support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team.

Our ideal Guest Experience Manager is hardworking, passionate, and capable of leading and coaching a team.

You will:
• Lead and develop Team Members and Special Ops Trainers
• Be responsible for the entire guest experience
• Develop Culinary Leads and uphold food safety & quality standards
• Oversee food and beverage management, including inventory, ordering, and budget

You are expected to:
• Develop Yourself & Others - Focus on self-improvement while supporting the success of others
• Put the Customer First - Consistently create CAVA fanatics by finding ways to say ‘yes’ to every guest
• Achieve Results - Take ownership of every shift and take pride in your job
• Foster Collaboration - Work with others to find success as a group
• Adapt to Change - Solve problems through an open-minded and all-inclusive approach

CAVA offers all team members a clear career path that includes continuous training and development. We are committed to creating leaders in our restaurants by providing you the tools and mentorship to find continued success with us as a General Manager and beyond.

We also offer:
‣ A competitive base hourly rate starting at $15
‣ A generous benefits package that includes: health, dental, vision, telemedicine, and pet insurance
‣ 401k enrollment with CAVA contribution after one year
‣ Free CAVA food
‣ Paid sick leave, parental leave, and community service leave
‣ The opportunity to be on the ground floor of a rapidly growing brand

Having fun is a must

CAVA – joining “A culture, not a concept”