Guest Experience Ambassador

3 days ago


Raleigh, North Carolina, United States Alamo Drafthouse Full time
About the Role

We are seeking a highly skilled and enthusiastic Guest Attendant to join our team at Alamo Drafthouse Cinema. As a Guest Attendant, you will be the face of our company, providing exceptional customer service and ensuring that every guest has an awesome experience.

Key Responsibilities
  • Provide world-class hospitality to our guests, ensuring a safe, clean, and distraction-free environment.
  • Manage guest orders from POS entry to delivery, ensuring timely and accurate service.
  • Organize and lead theater cleaning, ensuring each occupied seat is marked clean and sanitized before the next film.
  • Assist with opening and closing duties, maintaining a positive and team-driven atmosphere.
  • Troubleshoot guest issues with the support of management, upholding our company's Core Values and Operational Guidelines.
Requirements
  • 2+ years of experience in a high-volume restaurant or theater environment.
  • Proven ability to work collaboratively in a fast-paced environment, with schedule flexibility.
  • Active alcohol certification and food handlers certification.
  • Ability to execute light lifting and transport items up to 50 lbs, stand for extended periods, and walk up and down stairs.
Our Core Values

We strive to be a force of good in our company, industry, and world. We stand up for our beliefs, start from a place of kindness, and foster community. We boldly go, seeking out new experiences and pursuing innovation in all our work. We give a sht, obsessing over every detail to create awesome experiences for our guests and teammates.



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