Restaurant Shift Leader

5 months ago

Tampa, United States Potbelly Tampa Full time

GENERAL DESCRIPTION

Leads and behaves according to Potbelly Values. Leads a shift by managing and developing Associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Follow standard Potbelly operating policies, procedures, and tool use with essential areas of focus including but not limited to: 


FOCUS


People

  • Lead Associates to run great shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training. 
  • Ensures that all station training programs are executed to standard.
  • Know and execute personnel policies, labor laws and safety and security procedures.
  • Lead Associates to ensure opening/closing/transition duties are completed without supervision.
  • Maintain a fun, positive, respectful, and professional work environment.
  • Inform the General Manager of employee issues and concerns.


Customers

  • Provide fast, friendly, and accurate service.
  • Empower Associates to make sure all customers leave happy.
  • Know and execute all food safety requirements and practices.
  • Effectively handle customer complaints/issues.


Sales

  • Manage and organize the line and delegate duties to Associates.
  • Know and uphold standards for product quality.
  • Work the line as needed and resolve service barriers.
  • Ensure back-of-the-house procedural standards are met.
  • Promote sales on the shift through executing the marketing plan within the four walls.


Profits

  • Control food costs, labor, waste, and cash on the shift.
  • Count drawers and follow proper daily cash handling procedures.


ESSENTIAL PHYSICAL FUNCTIONS

  • ? Ability to stand/walk for 9-10 hours per day.
  • ? Must be able to exert well-paced and frequent mobility for periods of up to five hours.
  • ? Must be able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
  • ? Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data.
  • ? Must be able to work in both warm and cool environments, indoors (95%) and outdoors (5%).
  • ? Must be able to tolerate higher levels of noise from music, customers and employee traffic.
  • ? Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish.
  • ? Ability to oversee a fast-paced, high-volume, customer-focused restaurant through coordination of schedules, 
  • problem-solving, maintaining cleanliness, training employees, and providing great customer service.


EXPERIENCE, EDUCATION AND BEHAVIORS

  • Must represent Potbelly Advantage and Our Values.
  • Must be 18 years of age or older.
  • Minimum of 1-year supervisory experience in a restaurant or retail environment preferred or through internal development.
  • Minimum educational requirement: High School diploma.
  • Must be able to work a flexible work schedule that could include a minimum of 2 opens and/or closes per week.
  • All management team members are required to complete an approved Food Safety Manager course and successfully complete a proctored Food Safety Manager exam for the jurisdictions they operate in. 
  • Recertifications must adhere to the jurisdictional requirements and standards. Should the management team member fail to pass the certification requirements after two attempts, they will be not be qualified to continue to perform in a management team member capacity
  • Must have reliable transportation.


  • Restaurant Shift Manager

    3 weeks ago

    Tampa, Florida, United States Qdoba Restaurant Corporation Full time

    Job Title: Shift LeaderAt Qdoba Restaurant Corporation, we're seeking a skilled Shift Leader to join our team. As a Shift Leader, you'll play a vital role in ensuring the success of our Mexican cuisine Fast Casual Dining restaurant.Key Responsibilities:Support the management team in all aspects of service, quality, cleanliness, labor, costs, production, and...

  • Shift Team Leader

    2 weeks ago

    Tampa, Florida, United States JEM Restaurant Group Full time

    Unlock Your Leadership PotentialAre you ready to take your career to the next level as a Shift Leader at JEM Restaurant Group? As a Shift Leader, you will be responsible for leading a team of dedicated individuals to deliver exceptional customer experiences and drive sales growth.We are seeking a motivated and results-driven individual who is passionate...

  • Shift Leader

    5 months ago

    Tampa, United States Qdoba Restaurant Corporation Full time

    Mexican cuisine Fast Casual Dining restaurant.You’ll support the management team in all aspects of service, quality, cleanliness, labor, costs, production, maintenance of the restaurant, manage all employees during the assigned shift. They must be able to perform all duties and responsibilities of a cook, line server, and cashier, assist in training,...

  • Restaurant Shift Leader

    4 weeks ago

    Tampa, Florida, United States Wingstop Full time

    Job Title: Assistant ManagerWingstop is seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated crew members.Key Responsibilities:Supervise and...

  • Wingstop Shift Leader

    7 days ago

    Tampa, Florida, United States Phase three Brands Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Leader to join our Wingstop team. As a Shift Leader, you will be responsible for managing the day-to-day operations of the restaurant, including supervising team members, maintaining high standards of quality and service, and driving sales growth.Key ResponsibilitiesSupervise and train team...

  • Shift Leader

    3 days ago

    Tampa, Florida, United States Dunkin' Full time

    At Dunkin', we're looking for a skilled Shift Leader to supervise restaurant operations on a shift-by-shift basis. As a key member of our team, you'll assist the management team in providing support and coaching to ensure tasks are performed effectively.As a Shift Leader, you'll be responsible for:Providing exceptional guest satisfaction, service speed, and...

  • WingStop Shift Leader

    7 days ago

    Tampa, Florida, United States Phase three Brands Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Leader to join our WingStop team. As a Shift Leader, you will be responsible for managing the day-to-day operations of our restaurant, including supervising team members, maintaining high standards of quality and service, and driving sales growth.Key ResponsibilitiesManage and supervise team...

  • Restaurant Supervisor

    2 months ago

    Tampa, Florida, United States Qdoba Restaurant Corporation Full time

    Job Summary:We are seeking a highly motivated and experienced Shift Leader to join our team at Qdoba Restaurant Corporation. As a Shift Leader, you will play a critical role in ensuring the success of our restaurant by providing exceptional customer service, managing staff, and maintaining a clean and safe work environment.Key Responsibilities:Customer...

  • Shift Leader

    3 weeks ago

    Tampa, Florida, United States Dunkin' Full time

    About the RoleWe are seeking a highly motivated and experienced Shift Leader to join our team at Dunkin'. As a Shift Leader, you will be responsible for supervising restaurant operations on a shift-by-shift basis, ensuring that our customers receive exceptional service and quality products.Key ResponsibilitiesSupervise restaurant operations, including...

  • Restaurant Manager

    2 weeks ago

    Tampa, Florida, United States JEM Restaurant Group Full time

    Lead a Team and Grow Your CareerWe're seeking a motivated and experienced Assistant Manager to join our team at JEM Restaurant Group. As a key member of our management team, you'll be responsible for leading a team of talented individuals and driving sales growth in our fast-paced restaurant environment.Key Responsibilities:Lead a team of restaurant staff to...

  • Wingstop Shift Leaders

    2 days ago

    Tampa, Florida, United States Phase three Brands Full time

    Shift Leader Opportunity at WingstopAt Wingstop, we're currently hiring for shift leads to join our team. As a Shift Leader, you'll play a crucial role in managing the day-to-day aspects of our restaurant. Your responsibilities will include directing and training team members, assisting in achieving goals set by our General Manager and Assistant General...

  • Restaurant Manager

    3 weeks ago

    Tampa, Florida, United States JEM Restaurant Group Full time

    Lead a Team and Grow Your CareerWe're seeking a motivated and experienced Assistant Manager to join our team at JEM Restaurant Group. As a key member of our management team, you'll be responsible for leading a team of talented individuals and driving sales growth in our fast-paced restaurant environment.Key Responsibilities:Lead a team of restaurant staff to...

  • Wingstop Shift Leader

    3 weeks ago

    Tampa, Florida, United States Phase three Brands Full time

    Job SummaryWe are seeking a highly motivated and experienced Shift Leader to join our team at Wingstop. As a Shift Leader, you will be responsible for managing the day-to-day operations of the restaurant, including supervising team members, maintaining high standards of quality and service, and driving sales growth.Key ResponsibilitiesSupervise and train...

  • Restaurant Shift Manager

    3 weeks ago

    Tampa, Florida, United States Salem's Fresh Eats Full time

    Job SummaryThe Restaurant Shift Leader is responsible for overseeing the daily operations of the restaurant during their designated shift. They ensure that the restaurant runs smoothly, maintains excellent customer service, and upholds food quality and safety standards.ResponsibilitiesLeadershipProvide leadership and guidance to restaurant staff during the...

  • Shift Leader

    1 week ago

    Tampa, Florida, United States Fresh Kitchen Full time

    About Fresh KitchenFresh Kitchen is a fast-paced, chef-inspired bowl restaurant that invites guests to build their own meals as quickly as possible. Our menu features seasonal ingredients, including fresh greens, quinoa, sweet potato noodles, and hormone-free grilled meats. We pride ourselves on being 100% gluten-free and offering options for various...

  • WingStop Shift Leader

    3 days ago

    Tampa, Florida, United States Phase three Brands Full time

    **Become a Restaurant Shift Lead at WingStop**As a Team Member with a management mindset, you will have the opportunity to direct and train other team members, while assisting in achieving goals set by the General Manager and Assistant General Manager.This role is perfect for those who want to learn more about leadership in the WingStop system and take on...

  • WingStop Shift Leader

    2 weeks ago

    Tampa, Florida, United States Phase three Brands Full time

    Job SummaryWe are seeking a highly motivated and results-driven Shift Leader to join our team at WingStop. As a Shift Leader, you will play a critical role in ensuring the success of our restaurant by leading a team of Team Members, driving sales growth, and delivering exceptional customer experiences.Key ResponsibilitiesLead a team of Team Members to...

  • Restaurant Operations Manager

    1 week ago

    Tampa, Florida, United States Qdoba Restaurant Corporation Full time

    Restaurant Operations ManagerQdoba Restaurant Corporation is seeking a highly motivated and experienced Restaurant Operations Manager to join our team. As a Restaurant Operations Manager, you will be responsible for supporting the management team in all aspects of service, quality, cleanliness, labor, costs, production, and maintenance of the restaurant. You...

  • Restaurant Operations Manager

    2 weeks ago

    Tampa, FL , USA, United States HHB Restaurant Recruiting Full time

    Restaurant Career Opportunities Are you a motivated and experienced leader looking to take your restaurant management career to the next level? We are seeking a talented Restaurant Manager to join our team at HHB Restaurant Recruiting in Tampa, FL. **Key Responsibilities:** * Lead a team of restaurant staff in daily tasks, training, and development *...

  • Shift Leader

    3 days ago

    Tampa, Florida, United States Fresh Kitchen Full time

    About Fresh Kitchen:Fresh Kitchen is a fast-paced, chef-inspired bowl restaurant that prides itself on serving high-quality, fresh-to-order meals made with seasonal ingredients. Our menu is 100% gluten-free and offers a variety of options to suit different lifestyles, including vegan, paleo, and keto.We are seeking a skilled Shift Leader to join our team and...