School Operations Manager

3 weeks ago

Philadelphia, United States Teach For America Full time

ROLE TITLE: School Operations Manager

TEAM: Pre-Service

APPLICATION DEADLINE: Applications will be reviewed on a rolling basis

LOCATION: Philadelphia

WHAT YOU’LL DO

The School Operations Manager (SOM), plays a critical role in making summer training a “mountaintop” moment by largely managing the school site where corps members are completing their Practicum portion of Pre-Service. Additionally, they contribute to upholding systems that allow for seamless operations within their regional community and equip corps members with the information and resources they need to navigate their experience. During the Spring, SOMs will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service that their respective region is following. SOMs will be managed by the Pre-Service Lead in the region they work with. 

WHAT YOU’LL BE RESPONSIBLE FOR

Spring Training 

Internalize and develop a deep understanding of the systems you’ll execute on in the summer

Complete the required synchronous and asynchronous training for your role 

Engage in regular synchronous, virtual training experiences with your manager and other staff members in operation roles starting the week of April 22nd, including 1:1 check-ins and role-specific meetings

Begin performing regional functions and execute to-do’s in all digital platforms

Proactively build relationships with other staff members and corps members to understand and shape the summer experience 

Corps Member Training and Practicum

Own on-the-ground school site logistics on behalf of TFA, inclusive of liaising with school site’s operational staff, owning physical set up and take down at the school site, maintaining visitor systems, maintaining temporary “TFA HQ” office, managing printing/printer access, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.)

Assist with rostering and student lists at school site as needed

Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance issues

Support CM communications, particularly during Practicum phase of Pre-Service, by supporting regional operations

Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logistical reminders, and contributing to daily announcements

Support CM user experience in Pre-Service platforms and systems, assisting with operational and technical needs

Support in-person accommodations for CMs as needed

Support regional/cohort operations as needed

A WEEK IN THE LIFE

Over the course of any week, the Operations Manager will spend time: 

Leading the in-person, on-the-ground operations at the school site

Partnering with a team of TFA and seasonal staff executing on Pre-Service

Supporting ongoing Pre-Service operational needs (attendance, communications, systems integrity) for their cohort of CMs and colleagues

Recognizing and interrupting the ways systemic oppression and white supremacy manifest in interpersonal and group interactions 

A commitment to explicitly naming and interrupting racism and classism in all of its manifestations

YOUR EXPERIENCE

Your areas of knowledge and expertise that matter most for this role (minimum qualifications)

Bachelor’s Degree Required

One or more years of teaching or Pre-Service experience preferred

Proactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agility

Effective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMs

Strategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environment

Customer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness.

Operational and Technical Proficiency: Comfortable managing operational needs and leveraging technology to ensure smooth functioning of the school site and its systems

Innovative Problem-Solving and Initiative: Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challenges

Collaborative Teamwork and Inclusivity: Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needs

Data-Driven and Analytical Approach: Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environment

BONUS (preferred qualifications) 

Previous Pre-Service, VSTT, or Institute experience strongly preferred, but not required.

YOUR FUTURE TEAM

Our Pre-Service training team will prepare teachers to provide students with a high-quality education, and to pursue a lifetime commitment to advancing educational equity and excellence. Learning will be focused on concepts that sit at the heart of our work, including culturally relevant pedagogy, anti-racist teacher leadership, universal design for learning, and social emotional learning. The team will also consist of Operations Specialists, School Directors, and Leadership Development Coaches.

YOUR COMPENSATION

The School Operations Manager role is compensated $ per hour throughout the entire commitment. Compensation for all Pre-Service positions is competitive and determined based on role responsibilities.

DURATION

Part-time Staff Training for the School Operations Manager begins April 22, 2024 with ongoing check-ins with their summer manager throughout the spring. Check out the Pre-Service Start Wave and Practicum timelines. 

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