School Operations Manager

4 weeks ago

Philadelphia, United States Teach For America Full time

ROLE TITLE: School Operations Manager

TEAM: Pre-Service

APPLICATION DEADLINE: Applications will be reviewed on a rolling basis

LOCATION: Philadelphia

WHAT YOU’LL DO

The School Operations Manager (SOM), plays a critical role in making summer training a “mountaintop” moment by largely managing the school site where corps members are completing their Practicum portion of Pre-Service. Additionally, they contribute to upholding systems that allow for seamless operations within their regional community and equip corps members with the information and resources they need to navigate their experience. During the Spring, SOMs will complete virtual training (both synchronous and asynchronous) to prepare for the role, which will begin at the start of the wave of Pre-Service that their respective region is following. SOMs will be managed by the Pre-Service Lead in the region they work with.

WHAT YOU’LL BE RESPONSIBLE FOR

Spring Training- Internalize and develop a deep understanding of the systems you’ll execute on in the summer- Complete the required synchronous and asynchronous training for your role- Engage in regular synchronous, virtual training experiences with your manager and other staff members in operation roles starting the week of April 22nd, including 1:1 check-ins and role-specific meetings- Begin performing regional functions and execute to-do’s in all digital platforms- Proactively build relationships with other staff members and corps members to understand and shape the summer experience

Corps Member Training and Practicum- Own on-the-ground school site logistics on behalf of TFA, inclusive of liaising with school site’s operational staff, owning physical set up and take down at the school site, maintaining visitor systems, maintaining temporary “TFA HQ” office, managing printing/printer access, and contributing to operations for school site initiatives (meal delivery, bus loading, etc.)- Assist with rostering and student lists at school site as needed- Support attendance tracking for supported CMs by collecting and submitting in-person attendance and supporting resolving CM attendance issues- Support CM communications, particularly during Practicum phase of Pre-Service, by supporting regional operations- Contribute to CM communications through in-person moments of Pre-Service, including monitoring Slack/communications channels, sending logístical reminders, and contributing to daily announcements- Support CM user experience in Pre-Service platforms and systems, assisting with operational and technical needs- Support in-person accommodations for CMs as needed- Support regional/cohort operations as needed

A WEEK IN THE LIFE

Over the course of any week, the Operations Manager will spend time:
- Leading the in-person, on-the-ground operations at the school site- Partnering with a team of TFA and seasonal staff executing on Pre-Service- Supporting ongoing Pre-Service operational needs (attendance, communications, systems integrity) for their cohort of CMs and colleagues- Recognizing and interrupting the ways systemic oppression and white supremacy manifest in interpersonal and group interactions- A commitment to explicitly naming and interrupting racism and classism in all of its manifestations

YOUR EXPERIENCE

Your areas of knowledge and expertise that matter most for this role (minimum qualifications)- Bachelor’s Degree Required- One or more years of teaching or Pre-Service experience preferred- Proactive Learning and Adaptation: Demonstrated ability to quickly grasp and implement training for on-the-ground operations, adapting to new challenges and systems with agility- Effective Communication and Relationship Building: Strong oral and written communication skills, with a focus on building relationships and enhancing the Practicum experience for staff and CMs- Strategic Organizational and Time Management: Exceptional organizational skills, proficient in managing school site logistics and operational tasks in a fast-paced environment- Customer Service and Support Orientation: Proven track record of providing excellent customer service, addressing the needs of CMs and colleagues with empathy and resourcefulness.- Operational and Technical Proficiency: Comfortable managing operational needs and leveraging technology to ensure smooth functioning of the school site and its systems- Innovative Problem-Solving and Initiative: Ability to creatively and proactively solve complex problems, especially in managing school site operations and addressing unforeseen challenges- Collaborative Teamwork and Inclusivity: Experience in fostering a collaborative and inclusive environment, working effectively with diverse teams to support regional and cohort needs- Data-Driven and Analytical Approach: Skillful in using data and analytics to inform operational decisions and strategies, ensuring an efficient and effective learning environment

BONUS (preferred qualifications)- Previous Pre-Service

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