Customer Service Manager

4 weeks ago


Miami Lakes, United States Lufthansa Technik Component Services LLC. Full time

Your tasks as Customer Service Manager may include, among others:

Independent responsibility for commercial processing and operational handling of the contract from the point of view of cost effectiveness Identifies and manages revenue opportunities within his/her scope of responsibilities, realizes cross- and up-selling potential Advises customers in finding the right solution and pro-actively sells customer-oriented services Responsible for perfect functioning of customer interface while giving consideration to contractual service agreements and internal KPIs Independently manage the customer relationship at the operational level and ensure its ongoing development, resolve complaints Responsible for correct cost booking and in time invoicing Consult customer on managing internal supply chain

* All other duties as assigned or required

Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days

To thrive in this role, we value a combination of the following requirements:

High school diploma/GED desirable College degree/vocational training desirable Bachelor’s degree desirable At least 2 years of experience in MRO Customer Service required Fluency in English language required German and Spanish language desirable Knowledge in MRO Customer Service required  Knowledge in SAP, MAX and CSR Training or equivalent OJT desirable  MS Office as user Excellent communication skills Excellent problem solving Excellent customer orientation Excellent flexibility Excellent intercultural awareness Excellent reliability Responsible of budget: costs and revenue - Influences up to USD 50.000 Assessment screening Willingness to travel Constant time pressure High stress levels Must possess permit to work in the U.S.

* CV/Resume required

* Company will not provide relocation assistance



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