Miami - Customer Services Manager
2 weeks ago
Eradicating the final barrier of global communication…
At thebigword, we specialise in language solutions, translating over 1 billion words annually, support more than languages and handle millions of interpreting minutes each year. As one of the largest language service providers globally, we utilise the greatest minds and boundary shattering technology to deliver phenomenal quality at scale to both our clients and linguist network. We’re proud that our services support thousands of people every single day, from healthcare workers to global brands across the world.
Joining our team is not just a career, it’s being part of something much bigger
At thebigword, everything we do is underpinned by our ELITE values (Excellence, Leadership, Innovation, Trusted, Empowerment) and we strive to be the best we can be in all that we do. Find out more about our values and the benefits of becoming a ‘bigworder’ here:
The Role Unveiled
We're the powerhouse behind over 10, face-to-face bookings and , phone interpreting calls each month Our cutting-edge tech automates 70% of face-to-face bookings, connecting clients to interpreters in under 60 seconds.
Join us in the vibrant city of Miami, where we are seeking a dynamic Customer Services Manager to lead our high-performing team. In this role, effective management and team development take center stage as we strive to break down language barriers and make everyday situations less daunting for those where English isn't their first language.
Your Role in Action
Join us as a Customer Services Manager, where impactful management and team development define your mission. As a leader in the team, you'll manage and elevate the team's performance through meaningful appraisals. Goal setting will be second nature, as well as identifying and nurturing development along the way. You’ll maintain robust communication within the team and provide empowering coaching to foster a cohesive and high-performing environment. This role is your chance to lead with integrity and drive the success of a dynamic team in the heart of Miami.
The Perfect Match: Your Skills & Talents
Perks That Make You Smile
Miami Office Perks:
Generous Paid Time Off (PTO) that increases with length of service. Employee Assistance Program – 24-hour mental health support to help our team members live happier, healthier lives. Qualifications & Development Opportunities – You can also access ’s of online courses to enhance your personal hobbies and interests. Long-Service Awards, Wedding & New Baby Gifts Up to 2 Paid Volunteer Days – Take time off to give back to your local community, or a cause close to your heart. Equality, Diversity & Inclusion Committee, CSR Committee, and Wellbeing Committee – Cementing our dedication to being an equal opportunities employer, these valuable groups are active across our organisation, supporting in change initiatives across the business, and shining a light on these important areas. Medical, Dental & Vision Insurance – Comprehensive coverage to support your health and well-being, including preventive care, dental check-ups, and vision services..
The Opportunity Awaits
Ready to take the lead in Miami? Submit your Resume; we'd love to hear from you We'll keep you informed throughout the process.
If you'd prefer to join our freelance linguist community as a translator or interpreter, email your details to , and we'll be in touch. Successful applicants will undergo a basic criminal background check.
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