Customer Service and Logistics Coordinator
2 months ago
Goodyear Belts by Adventry Corp. is seeking a dedicated Customer Service and Logistics Representative to join our team in the industrial and automotive industry.
Key Responsibilities:
- Manage customer inquiries and provide exceptional customer service
- Process customer orders accurately and efficiently
- Coordinate with internal teams and external carriers to ensure timely delivery of products
- Resolve any issues or complaints regarding orders, shipments, or product quality
- Maintain accurate records of customer interactions and transactions
- Collaborate with the sales team to meet customer needs and achieve sales targets
- Assist with inventory management and maintain stock levels at optimal levels
- Contribute to continuous improvement efforts to enhance customer service and logistics processes
Requirements:
- Prior experience in customer service and logistics roles
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Attention to detail and accuracy in order processing and logistics coordination
- Ability to resolve customer issues in a professional and efficient manner
- Proficiency in Microsoft Office Suite and other relevant software
- Knowledge of ERP systems and logistics software is preferred
- Ability to work effectively in a fast-paced environment
- High school diploma or equivalent required, bachelor's degree is a plus
Benefits:
- Comprehensive Company Benefits Package available – medical, dental, vision, 401(k), vacation, sick time
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