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Senior Product Manager, Trust and Safety
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Senior Product Manager, Trust and Safety
Expedia Group is the global leader in travel. From the practical matters of booking flights, cars, hotels, packages, local activities, or vacation rentals to realizing dreams and bucket lists, we cover the entire breadth of this deep and varied relationship with our travelers and partners.
At Expedia Group, Trust and Safety is not just checking a box; it is a critical part of keeping our travelers and partners safe from harm and disruption. We are looking for an experienced product leader who will have the opportunity to build effective and scalable technologies to prevent these disruptive events from impacting our marketplace, while enabling a safer experience for millions of users globally across Expedia Group.
As a Senior Product Manager, you will orchestrate the development of cutting-edge travel products, harmonizing innovative solutions with user needs to solidify the company's market leadership. You'll mentor teams, integrate AI/ML advancements, and lead cross-functional efforts to actualize a data-informed, customer-centric product strategy. Your expertise will drive the creation of strategic roadmaps, foster influential stakeholder relationships, and elevate the travel experience through meticulous execution and visionary leadership.
What You’ll Do:
Lead the development and delivery of the Trust & Safety team’s roadmap on detection signals
Work with the ML team and engineering leads to increase the breadth of bad actor signals and expand coverage of existing signals
Propose solutions to improve safety from a preventive approach - detect any disruptive or unsafe behavior at the earliest possible
Collaborate cross-functionally across Expedia Group: Product, ML, Engineering, Design, Operations, Policy, Legal, and business teams to make strategic technology bets
Define project goals and key results that align with strategic vision. Gain consensus, work with Analytics to test, learn, and track results, and communicate progress to leadership
Who You Are:
Bachelor's or Master’s degree; or Equivalent related professional experience
You have 6+ years of software product management experience delivering products (including preferred experience across marketplace services, ML/AI products, etc.)
You get a thrill from ambiguous and complex challenges, while leaning on your systems thinking powers to create customer value at scale
You can collect and analyze data from various sources, identify key insights, spot product optimization opportunities, and inform product decisions. Comfortable designing technical products leveraging data, ML and AI
You demonstrate a critical understanding of business processes and challenges, developing solutions to meet unique business needs and objectives with engineering stakeholders
You have a knack for storytelling by using data and using that ability to influence senior stakeholders and key leaders
You demonstrate expertise in leading product vision and partnering with your technological counterparts to deliver the best possible customer experiences
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. .
