Infrastructure Analyst, Pathology

About Us:

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity: 

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise. 

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

This is a position supporting MGB Pathology Informatics. Pathology Informatics drives the application of clinical bioinformatics, digital pathology, and other clinical/research/education informatics needs in the department. We develop and leverage software solutions and integrated data to improve the delivery of patient care.

The successful candidate will be part of a team dedicated to ensuring the reliability, high availability, security, and scalability of our information technology infrastructure and provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of Pathology client PC systems and applications for both on-site and off-site locations. The ideal candidate will have a proven track record of fostering relationships and collaborations between various teams and must possess excellent interpersonal skills, along with strong oral and written communication abilities.

Principal Duties and Responsibilities:

•Assist with build, mapping and testing tasks related to Laboratory systems.

•Provide phone, e-mail, on-site, and off-site direct user support as required.

•Review daily reports, assist with problem resolution in partnership with Laboratory staff.

•Investigates, plans, implements, tests, and debugs operating system software.

•Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.

•Review daily service queues, evaluate and triage user requests/issues.

•Install patches / upgrades to Desktop / Office based applications.

•Monitor system performance and ensure all components are operating at optimal levels.

•Provide training and documentation instructions for hardware and software operation for clinical systems.

•Performs problem resolution and provides on-call support for computer/network systems.

•Performs miscellaneous job-related duties as assigned.

•Ability to manage priorities independently

•Required to participate in intra and inter-departmental project teams as needed.

•Demonstrating “Customer Service” philosophy when interacting with employees and business partners.

•Collaborate and communicate effectively with colleagues, and other hospital personnel, to facilitate day to day operations.

•Collects information to analyze and evaluate existing or proposed systems.

•Ensures all Department, Hospital, JCAHO, and OIG compliance guidelines are met.

•Perform regular maintenance and updates to hardware and software components.

•Administer and troubleshoot network infrastructure, including routers, switches, firewalls, and VPNs.

•Implement and maintain network security protocols to protect against unauthorized access and breaches.

•Monitor network traffic and optimize network performance.

•Install, configure, and maintain server operating systems (Windows Server, Linux, etc.).

•Manage virtualization environments (VMware, Hyper-V, etc.) and cloud services (AWS, Azure, Google Cloud).

•Ensure high availability and disaster recovery readiness for critical systems.

•Implement and maintain security measures to protect the organization's infrastructure and data.

•Conduct security audits and vulnerability assessments.

•Ensure compliance with relevant regulations and standards (e.g., GDPR, HIPAA, PCI-DSS).

•Provide technical support and troubleshooting assistance to end-users and other IT teams.

•Investigate and resolve infrastructure-related issues in a timely manner.

•Document troubleshooting procedures and maintain knowledge base resources.

•Collaboration and Project Management:

•Collaborate with IT teams and stakeholders to plan and implement infrastructure projects.

•Participate in the evaluation and deployment of new technologies and solutions.

•Manage and prioritize multiple projects simultaneously.

Qualifications:

•1-3 years clinical application and/or health (allied, direct care) professional experience

•Familiarity with Laboratory operations a plus (LIS experience preferred)

•Demonstrated ability to work with various software systems.

•Bachelors Degree in Life sciences/Computer Science/Information Technology

Skills/Abilities/Competencies:

•Required proficiency in high-performance computing and networking, both on-premises and in the cloud.

•Required proficiency in server/virtual machine management and operating systems, specifically Linux and Windows.

•Required proficiency in server, racking, and network configuration.

•Required proficiency in network security and firewall configurations.

•Strong administrative, analytical, problem-solving, written and verbal communication, and presentation skills.

•Thrive in an autonomous role as well as a team player within Partners IS and the hospital community at large.

•Demonstrated ability to assimilate and understand new software

•Ability to understand the work environment and competing priorities

•Ability to plan and manage a project, its tasks, dependencies, team members, other resources and timeline; and to prioritize and delegate accordingly.

•Ability to provide 24x7 user support which may include direct user support in patient care areas

•Strong PC skills required, knowledge of PC applications, e.g., Microsoft Office Suite and Project, PowerPoint and Visio preferred.

•Ability to be flexible, versatile and adaptable in day-to-day activities conducted in a multi-site environment.

•Demonstrated commitment to delivery of high quality customer service

•Ability to relate job responsibilities to hospital operations and the strategic objectives of Mass General Brigham and respective institutions

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

•This position requires occasional local travel to MGB sites, vendors, and/or conferences

•Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and mask.

•Normal office working conditions. The noise level in the work environment is quiet to moderate.

•While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.

•Specific vision abilities required by this job include close vision, distance vision and depth perception.