Hospice Registration Representative

1 month ago


Green, United States Crossroads Hospice & Palliative Care Full time

At Crossroads Hospice & Palliative Care, the supporting roles of our office teams go beyond paperwork and administrative tasks. All of our teams are integral parts of the compassionate care provided to our patients and their families. While our caregivers offer invaluable medical support, our contribution is to ensure every aspect of our patient's needs is heard and met. Our relationships are built on trust, serving as the linchpin of communication among our interdisciplinary teams. 

As the initial point of contact for families entering the hospice process, the Hospice Registration Representative plays a crucial role in shaping the entire hospice experience. This position requires establishing trust and a sense of security, ensuring families feel supported and well-informed during a profoundly sensitive time. Navigating complex emotions with sensitivity and professionalism is essential in making families feel cared for and understood.


Registration Representative Qualifications & Responsibilities:

1+ year of experience in a sales, marketing or customer-facing role Travel to homes and/or facilities to review and complete consent paperwork, initiating the admissions process for patients and their families. Prior healthcare, hospice or home health experience and/or knowledge preferred. Excellent verbal and written communication skills Prior experience in navigating and de-escalating conversations with a high level of emotional intelligence Active Driver’s License and Vehicle Insurance Reliable personal transportation Maintaining a respectful, professional and comforting presence in all interactions Ability to travel to homes and facilities to meet with patients and families


Registration Representative Schedule & Benefits:

Schedule: Monday to Friday, 10:00 AM to 6:30 PM Health, Dental, Vision & 401K Competitive Compensation Continuing Education reimbursement for full-time employees. Set the industry bar for the standard of care. Ability to grow into a variety of different roles inside our team and organization.
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