Sales Operations and Training Manager

6 months ago

Los Angeles, United States Plastpro & JM Eagle Full time
  • Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed.
  • Implement engaging and effective training methods for new team members on our products, processes, and systems.
  • Continuously evaluate the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint.
  • Collaborate closely with sales managers and account managers to monitor sales team progress and address any issues.
  • Oversee pricing accuracy in the AS400 system across various markets.
  • Manage sales workflows related to order processing, contracts administration, and customer rebate programs.
  • Direct a team of analysts to research and analyze data for identifying sales growth opportunities.
  • Handle customer complaints requiring escalated resolution.
  • Act as a liaison between the sales operations team and other departments such as Accounting, Credit, Quality, Production, and Logistics.
  • Engage in professional development and educational opportunities relevant to the role.
  • Provide timely and constructive performance evaluations for direct reports.
  • Undertake other duties as assigned.

Requirements

  • Bachelor's degree in business, marketing, or a related field.
  • 5 to 7 years of experience in sales operations, with a track record of success in management or leadership roles.
  • Comprehensive knowledge of sales technologies.
  • Exceptional ability to design and implement effective training and development programs.
  • Strong analytical skills, with the ability to interpret data to drive strategic decisions.
  • Excellent communication and collaboration abilities, with a talent for working cross-functionally to achieve business objectives.
  • Ability to adapt to changing priorities and manage multiple tasks simultaneously.

Benefits

  • Medical and Dental Benefits – substantially company-paid
  • Vision insurance
  • 401(k) with company match
  • Company-paid Pension
  • Disability insurance
  • Life insurance – company paid
  • Flexible spending account
  • Paid time off
  • Parental leave

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