Supervisor, Account Servicing
4 weeks ago
We are currently looking for a Loan Servicing Supervisor to join our team. If you enjoy problem solving, coaching people to provide successful customer interactions, then this may be the right role for you. In this role, you will be responsible for the day-to-day operations of a team of Account Specialists. You will be responsible for managing escalation inquiries, process and procedure development, and supervising employees. In addition, you will build strong relationships partnering with our internal customers, such as the Compliance and QA teams.
Available Schedule: Saturday - Tuesday 6am - 5pm PST
What You’ll Do:
Master our process workflows and systemsProvide feedback on roadblocks or improvement to ensure team productivity and efficiency meet or exceed our customers’ needsProvide coaching and professional development to team members to enhance their knowledge, technical acumenMeasure and maximize staff productivity through metrics and effective workforce management.Develop and maintain updated knowledge of collections techniques and proceduresDevelop and maintain policies and document proceduresManage the implementation of projects in related areas of focus, delivering on targets and established deadlines.Coordinate closely with team by communicating project or team status and success metricsDevelop documentation of implemented solutions and provide to supporting personnelAssist with new hire training activities as neededWhat We Look For:
3+ years of Bank Operations experience required; Fintech experience preferred2+ years of supervisory experience in a call center environmentFinancial Institution experienceExcellent leadership and management skillsSuperior written and verbal communication skillsExcellent problem solving, negotiation and analytical skillsGood organizational skills and attention to detailStrong interpersonal and active listening skillsExceptional customer service skillsProficiency in Microsoft, Cloud Based Products, Google SheetsAbility to work well in a fast-paced, multi-task environment, and be team orientedNice to Have:
Bachelor's degreeFintech experience What We Offer You: Great open office spacePaid time off (PTO)401K matchingComprehensive benefits package: Medical, dental, vision, life insurance & disabilityConveniently located in the heart of Downtown Phoenix close to light rail and public transportationPaid parking or platinum passWellness Incentive ProgramKitchen fully stocked with snacks and beverages-
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