Account Supervisor

2 months ago

Phoenix, United States GlueIQ Full time

Domain: Account Services (with media background)

Title: Account Supervisor

Location: Phoenix / Scottsdale, Arizona area (requirement)

Years Experience: 7-10 years



Job Purpose

The Account Supervisor is responsible for overseeing the successful delivery of projects to client satisfaction and within agreed scope and timelines. Also manage client relationships, oversee multiple projects and look for opportunities to expand existing relationships. As a partner to the client, the Account Supervisor must align the client’s expectations and GlueIQ’s deliverables in a way that will support the client success and meaningful outcomes.


Key Responsibility Areas

  • Deep understanding of the client’s business, brand, and category across multiple accounts.
  • Understand the client goals and needs and clearly articulate the objectives of the initiative.
  • Oversees and assists in writing all briefs on account
  • Strategic involvement and ability to develop a compelling brief with a clear outcome along with how success will be measured.
  • Assemble and brief the team and facilitate ideation, always looking for ideas that are big and offer the greatest impact on the client’s business.
  • Review project and creative briefs to ensure overall strategic direction in on-target.


Issue and Risk Management

  • Drive effective communication of issues and risks internally and to the client
  • Assure project quality and performance standards are met.
  • Responsible for ensuring portfolio forecast is accurate and updated in a timely manner
  • Escalate as needed to GlueIQ leadership, legal, finance etc. as appropriate.


Account Management

  • Structures and manages integrated, multi-track projects and programs
  • Manages and ensures that the account plan includes all important elements. Ensures a regular cadence is put in place to review account plan and update details as they change.
  • Contribute to business development opportunities as needed
  • Review overall program metrics and creative to ensure compliance to quality on all client deliverables set forth in the creative brief


Client Stewardship

  • Drive strategic initiatives for clients towards specific measurable business goals
  • Manage day-to-day client relationships (expectations, communications, escalation, etc.)
  • Understand the client’s culture, capabilities, team structure and take decisions to ensure success for the client
  • Manage client expectations/perceptions
  • Stay abreast of client’s industry trends as well as trends in the digitally enabled world. This also includes how they affect client’s business and marketing initiatives
  • Understand the client’s culture, capabilities, team structure, decision making process and take decisions to ensure success for the client


Team Stewardship /Capability Development

  • Communicate client objectives to all team members to ensure consistency
  • Communicate and disseminate client requests to internal teams; manage internal communications and external communication with vendors, media partners
  • Inspires and coaches and mentors junior team members
  • Builds a positive, collaborative working environment for the team
  • Actively gets involved in company events such as hiring, training and internal initiatives.


Qualifications

  • Degree in Marketing or Advertising
  • Experience in Media preferred
  • Minimum 7-10 years’ experience in marketing, client services or strategy fields
  • Excellent client management, expectation management, and conflict resolution skills
  • Excellent organization, communication, and follow-up skills
  • Team oriented, positive, creative, and self-motivated
  • Excellent interpersonal communication skills
  • Strong writing, grammatical and proofing skills
  • Excellent presentation skills and analytical skills
  • Ability to handle multiple projects, relationships, and tasks simultaneously
  • Extreme attention to detail
  • Experience managing the creative process
  • Proficient in Microsoft Office, Word, Excel and PowerPoint
  • Managerial experience a plus

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