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Field Service Technician

3 months ago

Chicago, United States TEKsystems Full time

Description:

We are seeking a highly skilled and experienced Field Service Technician to join our dynamic team in the Information Technology and Services industry. As a Field Service Technician, you will be responsible for providing technical support and troubleshooting services to our customers. With your strong knowledge in hardware, networking, and software, you will ensure that our clients receive the highest level of support and satisfaction. This role offers an exciting opportunity to work with cutting-edge technology and play a crucial role in enhancing our customers' IT experience.

Responsibilities

Provide on-site technical support and troubleshooting services to our customers

Install, configure, and maintain hardware, software, and network systems

Collaborate with the service desk and other team members to escalate and resolve complex technical issues

Perform system upgrades, updates, and patches to ensure optimal performance

Conduct regular preventative maintenance on customers' IT systems to minimize downtime

Train end users on the proper use of hardware, software, and networking systems

Document all service activities, including troubleshooting steps, resolutions, and customer interactions

Requirements

At least 1 year of experience working as a Field Service Technician or similar role in the IT industry

Strong knowledge of hardware, software, and networking systems, including troubleshooting techniques

Excellent problem-solving and communication skills

Ability to work efficiently and effectively in a fast-paced environment

Customer-focused mindset with a commitment to delivering exceptional service

Strong organizational skills with the ability to prioritize and manage multiple tasks

Valid driver's license and willingness to travel to customer locations as required

Skills:

field service, hardware, hardware/software, troubleshooting

Top Skills Details:

field service,hardware,hardware/software,troubleshooting

Additional Skills & Qualifications:

Knowledge driven, organized, adaptable

Experience Level:

Expert Leve

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.