Care Coordination Specialist

2 months ago

Portland, United States Emanuel Medical Ctr campus Full time

Overview

You are the compassionate and detail-oriented individual who makes sure our acute care patients smoothly transition to the next level of care in their recovery. Whether you’re referring patients to community resources or scheduling post-discharge follow-ups, you focus on making life better for our patients and their loved ones. In short, you embody the spirit of the Legacy community.

The Care Coordination Specialist, under the direction of the Rehabilitation Services Manager, provides complex and diversified clerical, telephonic and office support to assist with patient care coordination in the acute care setting and to/with community/discharge settings. The tasks performed may include referrals to community resources as well as resource and transportation coordination. Duties include but are not limited to: faxing of clinical information for arrangement of post-discharge placement or equipment needs, facilitating placement to designated skilled nursing facilities, scheduling post-discharge PCP follow-up appointments or establishing patients with a PCP when necessary, and delivery of Secondary Important Medicare Message (IMM) to appropriate patients. Administrative responsibilities include typing, transcription, file management, departmental scheduling, ordering supplies, preparing data and documents for key departmental committees, and operation of office equipment.

Responsibilities

Functions as the key point of contact between care management or clinic teams and post discharge facilities/agencies. Faxes clinical information for placement at post-discharge facilities such as SNF, ICF, AFH, Dialysis chairs, and Home Health Faxes clinical information for post-discharge Durable Medical Equipment (DME) needs. Schedules post-discharge PCP (primary care physician) appointments and completes appropriate documentation. Establishes PCP for patients without a PCP. Arranges discharge transportation for patients, alerting staff members of discharge time and with appropriate documentation in medical records. Arranges on-going transport needs for dialysis. Checks Medicaid eligibility and informs appropriate staff. When directed by Care Management Team, delivers Secondary IMM. Responsible for transcribing Utilization Review phone calls and faxed correspondence from payors and communicating information to Utilization Management RN. Demonstrates effective interpersonal skills in communicating with all customers and informs management of concerns. Enhances department growth by support of and participation in the development and implementation of department goals and activities. Prioritizes assignments in order of importance and completes in a timely manner. Identifies creative approaches and takes action accordingly. Uses critical thinking and problem-solving skills effectively and seeks direction when indicated. Serves as the L-time time-keeper for the department. Provides scheduling for department staffing and meetings. Attends all department meetings and produces timely, accurate and concise minutes. Answers department phone line and routes calls appropriately. Provides typing and transcription for Manager, as directed. Maintains and manages department files.

Qualifications

Education:
Bachelor’s degree preferred, or equivalent experience.

Experience:
Two years of experience in healthcare. Administrative program support function experience preferred. Experienced user of Access, Excel, Word and all standard office software.
Experience with continuous quality improvement, outcomes management customer satisfaction, and regulatory standards for information management strongly preferred. Experience in administrative support role requiring judgment and performance of a wide range of secretarial and/or administrative functions. 

Knowledge/Skills:
Knowledge of the utilization review process preferred.
Knowledge of available data systems within Legacy Health, particularly those specific to assigned department preferred.
Strong analytical and customer-support skills.
Ability to effectively manage conflict, competing priorities, and to problem solve.
Strong verbal and written communication skills.
Medical terminology background preferred.
Demonstrated computer skills including word processing and database.
Demonstrated professional behavior and relationships with ability to maintain confidentiality within the work setting.

PREFERRED EMPLOYEE PROFILE:

Follows guidelines set forth in Legacy's Values in Action.

Equal Opportunity Employer/Vet/Disabled

Pay Range

USD $23.65 - USD $33.80 /Hr.

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