Regional Manager

About Us  

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining called “Fast-Fine”, and revolutionizing the way people eat.

About the role 

The Regional Manager has the responsibility of overseeing the General Managers within their assigned region, as well as the overall performance of their region. The Regional Manager oversees a portfolio of 5-6 locations in our High-Density Restaurants (HDRs). HDR refers to our innovative approach to bringing together 30 unique restaurants into one seamless experience, accessible within 30 minutes. 

Responsibilities

Manage Operations and Drive Results   

• Lead and grow teams, focusing on development and empowerment of General Managers and their teams
• Ability to present and explain the business at an executive level to investors, VIPs, and senior leadership
• Develop a regional strategy plan that includes frequent reporting on sales, productivity, operational performance, labor, budget analysis, and customer satisfaction
• Implement controllable margin management strategies to ensure accuracy and efficiency; ensure General Managers follow procedures for shelf life and product dating
• Ensure compliance with food safety standards across all locations
• Execute and assist in developing strategies for new restaurant openings, supporting Brand Growth through successful NSO (New Restaurant Stores)
• Foster a team environment emphasizing inclusion, engagement, and participation in the hiring process for NSO (New Restaurant Openings) within their region
• Possess a growth mindset, being adaptable to change and effectively managing change processes
• Demonstrate ER (Employee Relations) and HR (Human Resources) knowledge, collaborating cross-functionally with high-level communication abilities
• Conduct P&L evaluations of each restaurant, identifying potential and existing issues within unit operations
• Ensure General Manager(s) adhere to sales forecasts, labor budgets, food cost budgets, inventory processes, and oversee personnel documentation including new hires, terminations, leaves of absence, and injuries

Manage Safety 

• Ensure that the General Managers are constantly promoting team members' safety inside and outside of the store by consistently communicating the importance of safety.    
• Ensure all procedures for safety and security incidents are being followed and executed. 

Provide Best in Class Customer Service   

• Identify high level customer trends and create and implement solutions for improvement.
• Coaching and developing General Managers on guest experience and operations, ensuring an elevated experience from food creation to delivery or pick-up

The experience you have 

• At least five years of management experience in high-volume Quick Service Restaurant (QSR) or full-service restaurants, with at least three years of experience overseeing multi-unit restaurant and/or regional territories
• Experience managing a P&L, food cost, and consistently achieving against KPI labor targets
• Demonstrated ability in financial management and analysis to drive profitability
• Ability to thrive in a fast-paced, dynamic environment
• Ability to build a high-functioning team dedicated to achieving common goals; lead by example and ensure accountability from the team
• Strong analytical skills with the ability to interpret financial reports and implement strategies to drive profitability.
• Customer-focused and adept at resolving customer complaints to continuously improve the customer experience.
• Strong decision-making and conflict resolution skills to navigate challenges effectively
• Excellent time management skills to prioritize tasks and meet deadlines efficiently
• Comfort and ability to communicate effectively with the executive team and senior leadership, conveying complex information in a clear and concise manner
• Bachelor's degree in business administration, Hospitality Management, or related field preferred

Requirements

• Must be 21 years old and legally authorized to work in the US
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site within assigned region
• Must have a current Food Handlers Certification

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Role Details

• Salary Range: $128625 per year - $136500 per year
• Multi-Location Role, Travel Required

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401(k) Retirement Plan
• Employer match for Health Savings Account (HSA)
• Learning and Development opportunities to advance your career 
• Employee Stock 
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work.  

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note 

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.