Supervisor, Inbound Sales
2 months ago
Job Description
As a Supervisor, Inbound Sales, you will play a pivotal role in the continued stability and growth of our organization by driving call center sales and retention of all Cox residential products and services via the call center sales channel, while ensuring customer satisfaction. Supervising a team of call center sales representatives, you will implement and lead sales strategies to exceed revenue growth and profit objectives by maximizing the sales programs across all product lines.What You’ll Do:Provides leadership and vision to develop a strong retention/sales culture to enable retention reps to achieve key performance metrics and maximize revenue targetsSelect, lead, coach, mentor, develop, and provide support to a high-performance Inbound Sales team responsible for resolving customer concerns, overcoming customer objections and retaining customers, revenue and products/servicesConsistently deliver upon leadership expectations to include: one on one meeting with team members, training, meeting timelines, etc.Establishes strategic partnership across all regions and with Center boundary partners in order to maximize effectivenessMonitors and analyzes report data to identify customer concerns/dissatisfaction feedback; collaborates with leadership, makes recommendations, and implements solutions focused on improving customer satisfaction; and takes accountability for driving improvements in retention /revenue growth, team productivity, team quality, and optimization of customer satisfactionEffectively resolve complex customer complaints concerning all areas of the company in a win win fashion by building a rapport with the customer and using interpersonal techniques, networking techniques, and creative problem-solvingTrains, coaches, and develops staff to meet and exceed monthly/annual channel PSU and revenue targetsRegularly monitor reps and team's professionalism, performance, holding employees accountable for productivity and quality expectationsEnsure consistency of monitoring, coaching in content, methods and procedures, and corrective action processesEnsure compliance to ethics and company standards for attendance, payroll, performance documentation, corrective action, and other established processesSupervises the call center organization to meet and exceed call handling, operational efficiency, revenue, and quality objectivesManages day-to-day productivity to meet and exceed residential objectives and to ensure call coverage across the complete Cox serviceable footprintDrives alignment, consistency, and cohesiveness in people practices, call center management activities, overall performance management, and customer service delivery, to achieve personal and department goalsImplements tactics which enhance sales performance across sales contests, incentives, commissions, leadership development, training, and call center technology needsOther duties as assignedWhat’s In It For You At Cox:We reward your hard work with meaningful benefits. First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars We value people more than technology.That means you’ll work within a culture and with a team that values your experience, your contributions, and you – yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree.You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.Who You Are:Minimum• High school diploma/GED and 5 years of related experience or Bachelor’s degree in a related discipline and 3 years of experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 1 years of experience, or Ph.D and up to 1 year of related experience• Ability to effectively motivate and engage direct reports to achieve and surpass regional goals• Demonstrated ability to coach and develop sales teams• Excellent interpersonal, leadership, presentation and collaborative skills to work effectively with teams throughout organization• Strong quantitative, analytical, and conceptual thinking skills and an attention to detail• Excellent verbal and written communications as well as effective time management skills• Demonstrated ability to develop and maintain positive working relationships with internal and external customers and quickly adapt to changes in process, requirements, goals, and organizational change• Proven ability to execute tactical goals in support of national strategy and vision • Available to work flexible schedules, including rotating on-call positions, nights, weekends, and holidays• Strong knowledge of Microsoft Office Word, PowerPoint, Excel, and Outlook• Attendance and punctuality are essentialPreferred:• BS/BA degree in related discipline• 2+ years of experience in a management role or leading cross functional projects• Experience in telecommunications industryJoin the Cox family of businesses and make your mark todayBenefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Us
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.We have other current jobs related to this field that you can find below
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