Supervisor, Warehouse Operations

JOB SUMMARY:

The Field Supply Chain Supervisor will supervise supply chain personnel in tasks associated with technician fulfillment, material storage, order picking, inventory management, and the shipping and receiving of CPE and materials including cross-dock operations. Responsible for supervising and maintaining secure inventory storage and control of CPE and materials into/out of the local facilities. Qualified candidates must be able to ensure effectiveness of internal controls and identify opportunities for process improvement.

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Oversee cross-dock operations to efficiently route material and CPE from Primary Distribution Centers (PDCs) to technician fulfillment locations. Oversee inventory / asset transactions as necessary to ensure accurate local inventory measurement. Ensure material and CPE are appropriately allocated across all local fulfillment and retail locations. Address fulfillment issues elevated by supply chain personnel for resolution. Oversee technician fulfillment operations (TFC stocking, tackle box refills, etc.) as necessary and recommend process improvements. Maintain accurate record keeping systems; oversee the preparation and maintenance of information and correspondence. Oversee the processing of inbound receipts, picking and staging materials, preparing inventory for shipments, and ensuring perpetual records are updated and backup documentation is available for audit purposes. Supervise warehouse personnel and oversee resources and processes related to workflow, training, safety, and quality assurance including performance management. Supervise and assist in maintaining inventory in a safe and secure warehouse. Ensure organization acceptance and collaboration with the supply chain fulfillment process. Ensure the integration of the supply chain fulfillment function into the overall business planning and monitoring process. Manage the Fulfillment team members, including setting group and employee goals, providing formal and informal feedback, and coaching direct reports towards high performance.

KEY SKILLS:

• Analytical Thinking: The ideal candidate possesses the knowledge and ability to apply effective analytical techniques and tools. This includes, but is not limited to, defining and analyzing organizational issues, identifying the inputs, determining impact significance, discovering the root cause, creating potential solutions for both short-term and long-term scenarios, and then systematically assessing and executing solutions that are in the best interest of the business. They should also use logic and reporting to make inferences about the data by applying graphs, flow charts, diagrams, and other data modeling tools where necessary.

• Customer Focused : Seeks to understand customers by actively gathering information to understand customers' circumstances, problems, expectations, and needs. Identifies barriers that impact customer service, communicate these concerns, and create recommendations to address them. Uses an understanding of the customer's needs and the organization's customer service practices to set priorities, make decisions, and take actions that create a positive customer experience or prevent service issue occurrences. Follows up with the customer to ensure intended actions are accomplished and results achieved. Tracks the customer experience and seeks improvement suggestions.

• Builds Partnerships : Proactively builds, nurtures, and maintains a business-focused, long-term, working relationship with partners inside and outside of the organization. Demonstrates flexibility when forming and adjusting partnerships to achieve broader goals. Shows willingness to work across boundaries to achieve outcomes addressing business, customer, and partner goals and expectations.

• Guides Teams Success : Ensures that the team's purpose and importance are defined, clarified, and understood. Guides the team in setting specific and measurable short-term and long-term goals. Builds others' sense of task ownership and self-confidence by helping them generate ideas, make decisions, obtain resources, and overcome barriers. Maintains an open dialogue with the team through feedback loops that foster support for eachother and drives employee engagement.

• Strives For Excellence : Establishes criteria and/or work procedures to achieve a high level of quality, productivity, and service. Dedicates required time and energy to assignments or tasks to ensure that no aspect of the work is neglected. Accepts responsibility for outcomes (positive or negative) and admits mistakes, refocusing efforts when appropriate. Able to hold their team to these same standards and effectively coach employees up as needed.

QUALIFICATIONS AND EXPERIENCE:

Minimum

• High School Diploma/GED and 5 years’ experience in a related field (Supply Chain Operations). The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Requires strong knowledge of Warehouse Operations and Logistics
• Excellent analytical and communication skills that allow you to work effectively with teams throughout the organization.

Preferred

• 3+ years of previous work experience in Supply Chain or Operations related field.
• 3+ years of previous Management or Leadership experience.
• 3+ years of information analysis, process development, and executive reporting experience.
• Prior Warehouse Operations, Logistics, and Inventory Management desired
• Communications industry background (highly desirable)
• Advanced experience with MS Office (Excel, PowerPoint, Word).
• Exceptional interpersonal skills with the ability to motivate, network, collaborate, and accomplish goals through others in a diverse employee population.
• Excellent writing and oral communication skills, with specific expertise in management reporting and executive writing skills.

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .

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