Senior Associate, Quality Assurance
3 months ago
When you join Sallie Mae, you become a champion for all students.
We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.
We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets), paid time off to volunteer for the things that matter to you, and more.
We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
What You'll Contribute
The Senior Associate, Quality Assurance will work closely with cross-functional teams to implement quality practices across the organization and support continuous improvement in quality processes. You will also be responsible for conducting quality audits and identifying and addressing quality issues proactively. The ideal candidate will have a strong background in quality control and experience in a regulated industry.
What You'll Do
Assist in the development and maintenance of quality control processes and procedures to ensure compliance with regulatory requirements and company standardsWork closely with cross-functional teams to identify areas of improvement and implement corrective and preventive actionsSupport internal audits to ensure compliance with quality standards an proceduresConduct quality audits and lead the corrective action process as neededIdentify and address quality issues and risks proactivelySupport the development and implementation of quality metrics and reporting to measure the effectiveness of quality assurance initiativesProvide support and guidance to the organization on quality-related mattersWhat you have
Minimum education, skills and experience required.
Knowledge of quality systems and processesStrong knowledge of regulatory requirements and standards (e.g., ISO 9001, FDA regulations)Excellent communication and interpersonal skillsAbility to work collaboratively with cross-functional teamsStrong problem-solving and analytical skillsPreferred education, skills, and experience.
Bachelor's degree in a relevant field (e.g., Quality Management, Engineering, or Science)3+ years of experience in quality assurance or related fieldThe Americans with Disabilities Act
Feeling your best helps you do your best:
Our benefits take care of the whole you—so you can build your work around your life (not the other way around).
Competitive base salaries
Bonus incentives
Generous PTO, Floating Holidays and 12 Federal Holidays observed
Support for financial-well-being and retirement 401k with employer match
Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
Employer paid short-term/long-term disability and basic life insurance
Flexible hybrid working arrangements.
Paid parental leave and adoption reimbursement programs
Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
Tuition Reimbursement and Family Scholarship Programs
Career development and training opportunities
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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click to view the U.S. Pay Transparency Policy, for federal job applicant notices, and to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process.
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