Senior Associate, Quality Assurance Specialist
2 weeks ago
Empowering Students through Quality Excellence
Sallie Mae is committed to delivering exceptional quality in all aspects of our operations. We're seeking a Senior Associate, Quality Assurance to join our team and contribute to our mission of empowering students to achieve their goals.
The ideal candidate will have a strong background in quality control and experience in a regulated industry. They will work closely with cross-functional teams to implement quality practices across the organization and support continuous improvement in quality processes.
Key Responsibilities
- Develop and maintain quality control processes and procedures to ensure compliance with regulatory requirements and company standards
- Collaborate with cross-functional teams to identify areas of improvement and implement corrective and preventive actions
- Support internal audits to ensure compliance with quality standards and procedures
- Conduct quality audits and lead the corrective action process as needed
- Identify and address quality issues and risks proactively
- Support the development and implementation of quality metrics and reporting to measure the effectiveness of quality assurance initiatives
What We Offer
- Competitive base salaries and bonus incentives
- Generous PTO, Floating Holidays, and 12 Federal Holidays observed
- Support for financial-well-being and retirement, including 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more
- Flexible hybrid working arrangements
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers and gym subsidy
- Confidential counseling support, Health Advocacy services, and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
Sallie Mae is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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