Information Technology Intern

1 month ago

Grand Rapids, United States BDO Full time

Job Summary:

The Information Technology (IT) Intern will be exposed to and work with a wide variety of systems, components, workflows, and technologies across the IT spectrum in support of a $2B+ global firm. This wide exposure will assist the intern to identify a specific IT related area of focus that lines up with their career objectives and meets the needs of the Firm for potential long-term employment.

The IT Intern will be responsible for analyzing internal user needs and issues to accurately assess, troubleshoot, design, construct, implement and maintain a solution or system to meet the individual needs of the user.

Job Duties:

Technical Support Provides technical support, or appropriate routing, for service tickets entering the Service Desk Evaluates issues and escalates as needed to a higher level or other resource using the provided Service Desk Process manual Restores service to affected user(s) while resolving tickets, using methods including: Remote troubleshooting via provided toolsets Uses the ServiceNow Knowledgebase system to determine the root cause of a problem Accurately logs problems and updates ticket history to document troubleshooting steps and resolution Creates technical documentation and FAQs for addition to the ServiceNow Knowledgebase Recommends changes to support processes to ensure continuous improvement of the incident handling process Security Triages incidents that may include cybersecurity related aspects of credential loss, malware, or other common incident types Gathers information about cybersecurity incidents at BDO clients that BDO professionals may report and ensures proper escalation to the Security team Performs troubleshooting of endpoint issues related to security blocks that will require basic networking and Windows 10/11 knowledge in order to determine escalation paths Application Development & Innovation Develops custom web applications and third-party integration points Implements third party software and applications Benchmarks a variety of internally developed and third-party integrated systems performance under heavy loads Builds and maintains a variety of internally developed and third-party integrated systems documentation Data Center & Infrastructure Assists with handling and installation of data center hardware (network, server, and storage) Upgrades firmware on data center hardware Installs OS and performs basic configuration of data center hardware Monitors data center hardware and performs daily health checks Performs server builds and decommissions Cloud & DevOps Deploys cloud resources using Azure DevOps pipelines Creates code to provision both cloud and on-premise resources Monitors cloud provisioned resources Remediates identified security risks Handles request and issue tickets related to cloud resources IT Operations Analyzes and supports a library of locally installed and cloud software Identifies and documents various IT processes to increase efficiency of operational workflow Monitors $100M+ IT budget for proper cost allocation and accurate record keeping Builds, monitors, and manages laptop hardware deployed globally Other Duties as assigned

Supervisory Responsibilities:

N/A


Qualifications, Knowledge, Skills and Abilities:

Education:

High School Diploma or GED, required Enrolled in an Associate’s, Bachelor's, or Master’s degree program in Computer Science, required 

Knowledge in, preferred:

Using developer language such as C#, Java, HTML, Go, and Terraform Using the Microsoft Azure Portal With miscellaneous PC/Laptop and Server hardware With basic Cisco hardware configuration

Training/Certifications, preferred:

CompTIA A+ Microsoft MTA Microsoft Azure Fundamentals (AZ-900) Cisco CCNA

Software Experience, preferred:

Microsoft Windows (latest versions) Microsoft Server (latest versions) Microsoft Visual Studio Microsoft Azure Dev Ops or Github  Microsoft Entity Framework HTTP Debug Tools  Putty

Language:

N/A

Other Knowledge, Skills & Abilities:

Strong verbal and written communication skills Excellent interpersonal and customer relationship skills Ability to work in a deadline-driven environment while handling multiple complex projects/tasks simultaneously with a focus on details Ability to successfully multi-task while working independently or within a group environment Performs well under pressure while dealing with unexpected problems in a professional manner Ability to communicate and interact with all levels of employees and management Ability to interact and build relationships and consensus among people Possesses ability to consistently produce clean code and adhere to appropriate documentation standards

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.

California Range: $21.00/hr - $25.00/hr
Colorado Range: $21.00/hr - $25.00/hr
New York City/ Valhalla Range: $21.00/hr - $25.00/hr
Washington Range: $21.00/hr - $25.00/hr

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