Service Assistant

5 months ago


Austin, United States JENI'S SPLENDID ICE CREAMS Full time

In Austin, our Team Jeni's Service Assistants have the opportunity to earn an average of $21.42 per hour*

*This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary.

In Texas, if the average hourly earnings of an Ambassador, Team Lead, or Service Assistant are less than $15 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for a Service Assistant to join our South Congress team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Service Assistants are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Service Assistants act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Service Assistants typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.

Service Assistants will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Service Assistant:

Full-time presence with night and weekend availability

Passion for customer service and exemplary role model

Energetic, positive, and skillful communicator

Strong work ethic, great judgment, and good heart

Calm under pressure and handles adversity with grace

Master of daily operations and delegation

Committed to the well-being of their shop team, their community, and the environment around them

Benefits of a Service Assistant:

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

4% match on 401k contributions after 3 months of employment

A one-month paid sabbatical after 3 years of continuous service

Annual paid day to volunteer for a non-profit organization that matters to you

50% discount at Jeni’s Scoop Shops and online

Career development toward Shopkeeper Apprentice and beyond


  • Service Assistant

    4 weeks ago


    Austin, United States Upward Projects Holdings Full time

    Job Type Full-time, Part-timeDescriptionWHO WE AREWe are a restaurant group that thrives on creating authentic and inspiring experiences for the communities we serve. Through the contributions of countless incredible people, past and present, we're headed to the moon with a simple mission - to make people feel good. While no one on the team is quite like the...


  • Austin, United States Inkspirenize Full time

    Job Title: Customer Service AssistantJob Location: Austin, TX Job Type: Full-time Reports to: Customer Service Manager Job Overview: We are seeking a dedicated and friendly Customer Service Assistant to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service to ensure their needs are met. You will...

  • Service Assistant

    4 weeks ago


    Austin, United States Kairoi Management LLC Full time

    Job Type Full-timeDescriptionSERVICE ASSISTANT Seize Your Career Opportunity at Kairoi ResidentialAt Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything...

  • Service Assistant

    4 weeks ago


    Austin, United States Kairoi Management LLC Full time

    Job Type Full-timeDescriptionSERVICE ASSISTANT Seize Your Career Opportunity at Kairoi ResidentialAt Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with everything...


  • Austin, United States Solstice Senior Living Full time

    Building Services Assistant Flexible Hours!SUMMARY of Duties The Building Services Assistant is responsible for the cleaning and maintenance of the common areas of the property in accordance with property policy and as may be directed by the Executive Director or Building Services Director to assure that our property is maintained in a clean, safe and...


  • Austin, United States Net Commesh Full time

    Job Title: Customer Service Assistant Location: Austin, TX Job Type: Full-time Job Summary: The Customer Service Assistant is responsible for providing friendly, timely, and accurate support to customers. This role involves answering queries, resolving complaints, and providing information on products and services. The ideal candidate will have strong...


  • Austin, Texas, United States HYATT Hotels Full time

    Job SummaryWe are seeking a detail-oriented and customer-focused individual to join our food service team as a Food Server Assistant. This role is responsible for assisting the Food Server in providing exceptional dining experiences for our guests.Key ResponsibilitiesAssist the Food Server in serving guests in a timely and efficient manner.Ensure that all...


  • Austin, Texas, United States Hyatt Full time

    About the Role:The Food Server Assistant/Food Runner is a key member of our hospitality team, responsible for assisting the Food Server in delivering exceptional guest experiences. This role requires excellent communication skills, as well as the ability to lift, pull, and push moderate weight in a fast-paced environment.Key Responsibilities:Assist the Food...


  • AUSTIN, United States US Postal Service Full time

    US Postal Service - JobID: NjM3NDFBRTImY2FuZF90eXBlPUVYVA [Mail Carrier / Package Handler / Delivery Driver] As an Assistant Rural Carrier with USPS, you will: Delivers packages on Sundays and observed holidays using dynamic route descriptions; Case, deliver, and collect mail and packages on Saturday along a prescribed rural route using a vehicle...Apply...


  • AUSTIN, United States US Postal Service Full time

    US Postal Service - JobID: Q0U4OUYxOUUmY2FuZF90eXBlPUVYVA [Mail Carrier / Package Handler / Delivery Driver] As an Assistant Rural Carrier with USPS, you will: Delivers packages on Sundays and observed holidays using dynamic route descriptions; Case, deliver, and collect mail and packages on Saturday along a prescribed rural route using a vehicle...Apply...


  • AUSTIN, United States US Postal Service Full time

    US Postal Service - JobID: NTcyOTcxOUYmY2FuZF90eXBlPUVYVA [Mail Carrier / Package Handler / Delivery Driver] As a City Carrier Assistant with USPS, you will: Deliver and collect mail on foot or by vehicle under varying road and weather conditions in a prescribed area; Maintain professional and effective public relations with customers and others; Obtain a...


  • Austin, United States University of Texas at Austin Full time

    Assist with the guest services weekend operations: cover shifts for callouts when necessary, ensure admission services are operational, address staff time and attendance, address guest concerns, complete incident reports, troubleshoot issues when necessary. Assist with any ticketing-related technology needs.Assist with the supervision of part-time staff....


  • Austin, United States AccorHotel Full time

    As the Assistant Director of Events you will be assisting the Director of Event Sales & Services to achieve superior business results in the areas of ensuring outstanding guest service team member engagement favorable financial outcomes strategic leadership and talent development culture innovation and event operations.Reporting to the Director of Event...


  • Austin, United States Texas Department of Aging & Disability Services Full time

    Job Description: The Nursing Services Assistant provides a wide range of administrative support to the Chief Nurse Executive (CNE), and other nursing administration staff, in the achievement of the Nursing Department's strategic plan and objectives. This position oversees day-to-day office operations and is responsible for all clerical, administrative,...

  • Service Assistant

    4 weeks ago


    Austin, United States Kairoi Management LLC Full time

    Job Type Full-time Description SERVICE ASSISTANTSeize Your Career Opportunity at Kairoi Residential At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with...

  • Service Assistant

    4 weeks ago


    Austin, United States Kairoi Management LLC Full time

    Job Type Full-time Description SERVICE ASSISTANTSeize Your Career Opportunity at Kairoi Residential At Kairoi, we create exceptional living experiences at high-performing multifamily communities that deliver long-term value to investors, associates, and the residents who live there. Our larger organizational mission is to provide opportunities with...


  • Austin, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Lodge at Merrilltown - Austin , TX Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and...


  • Austin, United States Allied Orion Group Full time

    Job DetailsLevel Entry Job Location Heritage Pointe - Austin , TX Position Type Full Time Job Category Service/Maintenance Description Our national multi-family management company seeks an experienced Assistant Service Manager with a "Whatever it Takes" attitude to be responsible for overseeing the physical property, general maintenance repairs, and...


  • Austin, Texas, United States Texas Department of Aging & Disability Services Full time

    At the Texas Health and Human Services Commission (HHSC), our mission is to protect the health and well-being of Texans. As an ES Clerk II, you will play a critical role in achieving this mission by providing clerical support services in a service delivery office.The ideal candidate will possess excellent communication skills, be detail-oriented, and have...


  • Austin, United States Inkspirenize Full time

    Position: Customer Service Assistant (Entry Level) Location: Austin, TX Employment Type: Full-time About the Role We are looking for a motivated and friendly individual to join our team as an Entry-Level Customer Service Assistant. This position is ideal for someone eager to start their career in customer service and grow within a supportive environment. As...