Service Assistant

2 months ago

Austin, United States JENI'S SPLENDID ICE CREAMS Full time

In Austin, our Team Jeni's Service Assistants have the opportunity to earn an average of $21.42 per hour*

*This is an estimate of hourly earnings. It is based on the 2024 base pay rate, plus 2023's hourly tip average. 2024 actual customer tips may vary.

In Texas, if the average hourly earnings of an Ambassador, Team Lead, or Service Assistant are less than $15 per hour in a two-week pay period, Jeni's will add the difference to the person’s paycheck so that their average hourly earnings reach $15 per hour for that pay period.

Jeni’s Splendid Ice Creams is searching for a Service Assistant to join our South Congress team.

At Jeni’s, we’re devoted to making better ice creams and bringing people together. Our scoop shops are at the heart of how we serve this mission. They are where we offer the ice creams we work so hard to build from the ground up—where people come together to share joy and conversation. We love people. We love ice cream. We view ice cream as a form of art.

Service Assistants are full-time employees responsible for leading shifts and performing limited executive functions, including inventory management and handling deposits. Service Assistants act as coaches and role models for the shop team and are experts in all on-the-line operations and service functions. Service Assistants typically work variable shifts, including opening shifts, closing shifts, and/or weekend shifts. Reliable and predictable attendance is critical to this role.

Service Assistants will report directly into a Shopkeeper or Shopkeeper Apprentice and their training will be specialized around all Daily Operation functions with an additional focus on training and coaching Ambassadors and communicating up to leadership, ensuring shifts run smoothly while providing world-class customer service.

Qualities of a Service Assistant:

Full-time presence with night and weekend availability

Passion for customer service and exemplary role model

Energetic, positive, and skillful communicator

Strong work ethic, great judgment, and good heart

Calm under pressure and handles adversity with grace

Master of daily operations and delegation

Committed to the well-being of their shop team, their community, and the environment around them

Benefits of a Service Assistant:

Competitive hourly rate + tips

Full-time hours

Paid time off and holidays

4% match on 401k contributions after 3 months of employment

A one-month paid sabbatical after 3 years of continuous service

Annual paid day to volunteer for a non-profit organization that matters to you

50% discount at Jeni’s Scoop Shops and online

Career development toward Shopkeeper Apprentice and beyond

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