Entry Level Customer Service Assistant
4 days ago
Location: Austin, TX
Employment Type: Full-time
About the Role
We are looking for a motivated and friendly individual to join our team as an Entry-Level Customer Service Assistant. This position is ideal for someone eager to start their career in customer service and grow within a supportive environment.
As a Customer Service Assistant, you will be the first point of contact for our customers, ensuring their inquiries are addressed promptly and professionally. You'll play a vital role in delivering an exceptional customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, or in-person.
- Assist customers with product information, order tracking, and issue resolution.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain a positive and professional demeanor while interacting with customers.
- Collaborate with team members to ensure customer satisfaction and timely solutions.
- Learn and stay updated on company policies, products, and services.
- High school diploma or equivalent required; Associate's degree is a plus.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and a customer-first attitude.
- Basic computer skills, including familiarity with Microsoft Office or similar programs.
- Ability to handle challenging situations with patience and professionalism.
- Attention to detail and organizational skills.
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