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Customer Service Representative

3 months ago

Livonia, United States Renewal by Andersen Full time

Description & Requirements

Renewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members’ personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they’re most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.

We are hiring for a Customer Service Representative who provides entry level customer service for customers that need assistance for any reason after installation. As this CSR, you are the person speaking to the homeowner to assist in making sure we handle the "service" needs as necessary by troubleshooting and getting the correct people in place to assist along with communicating to the homeowner how we will handle their "service" needs.

PRIMARY RESPONSIBILITIES 

Create new work orders, schedule work orders to ensure service requests are processed in accordance with KPI's. Verifying service requests are closed and submitting work orders for warranty. Provide Signature Service for homeowners and peers. Performs data entry level clerical work related to RbA CORO service, of limited complexity and variety. Answers telephone and emails; determines nature of service concern and directs individuals to appropriate staff or supplies information Maintains stock levels of supplies & brochures in the warehouse. Post and update customer management system with current service notes and status.

QUALIFICATIONS 

High School diploma or equivalent plus a minimum of 1 year customer service experience. Basic word processing and spreadsheet skills Ability to develop and establish good interpersonal relationships. Demonstrates ability to work and contribute in a team environment Excellent phone etiquette and verbal/writing skills in a high-volume setting.

CULTURE AND BENEFITS 

“Be Orange. Be You” is how we express our belief that by embracing our differences and empowering you, we’ll be a stronger team able to accomplish what otherwise wouldn’t be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most. It’s also why we’re committed to supporting you to approach each day with a bright outlook.

Benefits include, and are not limited to:

·Medical/Dental/Vision/Life Insurance 

·Health Savings Account contributions 

·Paid holidays plus PTO 

·Professional development and tuition reimbursement opportunities 

·Charity contributions 

·Nationwide career opportunities

We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.

In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

Andersen is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.

Posting City: Livonia, MI