Customer Service Representative

3 days ago


Livonia, Michigan, United States The Auto Club Group Full time
Unlock Your Career Potential

Are you looking for a challenging and rewarding career opportunity? Do you have a passion for delivering exceptional customer service and building strong relationships with members? If so, we invite you to explore this exciting opportunity as a Licensed Customer Service Representative with The Auto Club Group.

About the Role

As a Licensed Customer Service Representative, you will be the face of our branch, providing a high level of support services to members related to the sales and service function. Your responsibilities will include servicing insurance policies, processing applications, renewals, and amendments, as well as promoting the sale of insurance and travel products. You will also be responsible for generating leads, updating members on travel and insurance specials, and providing travel information.

Key Responsibilities
  • Provides a high level of support services to members related to the sales and service function
  • Servicing insurance policies and processing applications, renewals, and amendments
  • Generating leads and promoting the sale of insurance and travel products
  • Providing travel information and updating members on travel and insurance specials
  • Responding to customer inquiries and referring to agents when necessary
  • Providing cashiering services to members, including taking insurance payments and processing remittance/depository transfers
  • Working effectively in a team environment to promote customer satisfaction and consistent service
  • Participating in office events to generate revenue and improve member awareness of products
What We Offer

We offer a competitive hourly wage of $15.58-$24.24, with additional incentives and an annual bonus potential based on performance. Our comprehensive benefits package includes medical, dental, and vision benefits, 401(k) match, paid parental leave, and paid time off. We also offer tuition assistance, professional certification reimbursement, and other professional development opportunities.

Requirements
  • Active State Property & Casualty License or ability to attain within 90 days of start date
  • High school diploma or equivalent
  • Providing a high level of customer-focused service
  • Servicing insurance policies and processing applications, renewals, and amendments
  • Responding to billing and coverage questions
  • Promoting the sale of insurance products and/or travel and membership products
  • Outbound promotional calls for insurance and/or travel
  • Computer software applications (Word, Excel, etc.) and Web-based operations
Why Choose The Auto Club Group?

We are a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories. Our company is committed to providing a safe workplace and promoting a culture of diversity, equity, and inclusion. We offer a range of career opportunities and professional development programs to help you grow and succeed in your career.



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