Customer Service Representative

21 hours ago


Livonia, Michigan, United States The Auto Club Group Full time
Unlock Your Career Potential with The Auto Club Group

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a knack for sales and service? We're seeking a talented Licensed Customer Service Representative to join our team at The Auto Club Group

About the Role

As a Licensed Customer Service Representative, you will be the face of our branch, providing top-notch support to our members and promoting our products and services. Your primary responsibilities will include:

  • Providing exceptional customer service and support to members
  • Servicing insurance policies and processing applications, renewals, and amendments
  • Generating leads and promoting sales of insurance and travel products
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Working collaboratively with our team to achieve sales and service goals
What We Offer

At The Auto Club Group, we're committed to providing a competitive compensation package, comprehensive benefits, and opportunities for growth and development. As a Licensed Customer Service Representative, you can expect:

  • A competitive hourly wage of $15.58-$24.24, with additional incentives and an annual bonus potential based on performance
  • Excellent medical, dental, and vision benefits, including a 401(k) match
  • Paid parental leave and adoption assistance, as well as paid time off and company-paid holidays
  • Tuition assistance, professional certification reimbursement, and other professional development opportunities
  • AAA membership and discounts on travel, insurance, and other services
Requirements

To be successful in this role, you'll need:

  • An active State Property & Casualty License or the ability to attain one within 90 days of start date
  • High school diploma or equivalent
  • Proven experience in customer service, sales, and service, with a focus on insurance and travel products
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
Why Join The Auto Club Group?

We're a dynamic and inclusive organization that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer experiences and driving business growth. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply



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