Manager, Technical Account Management, Mid-Market

Found in: Talent US C2 - 1 week ago

San Francisco, United States Rippling Full time
About Rippling
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

About the role


The Mid-Market Technical Account Manager (TAM) partners with our large and growing accounts to understand their needs, demonstrate where Rippling can solve their business needs, and ensure retention of key accounts. TAMs own the key admin relationships and are responsible for turning customers into long-term champions, developing account strategy, and providing enablement and optimization best practices, all while providing an impeccable customer experience along the way.

Leading this team will challenge your ability to context-switch from high level customer strategy to tactical account level escalations to retention opportunities on a daily basis. The ideal candidate is a customer-obsessed strategist, eager to build and mentor a team of incredible TAMs.


What you will do

  • Manage a team of highly motivated, customer-focused TAMs to ensure the overall health and satisfaction of mid-market accounts in our broker partner channel
    • Thought partner with TAMs and build playbooks for effective customer strategy
    • Develop senior-level relationships with customers
    • Serve as a point of escalation for team’s accounts
    • Ensure the team is trained and confident in Rippling product capabilities
    • Own ongoing TAM account assignments
    • Participate in recruiting process, from sourcing to hire
    • Drive customer adoption of key features and best practices
    • Meet with team members weekly to stay close on updates for key accounts
    • Performance manage to ensure your team’s success

  • Partner cross-functionally to advocate for your team’s strategic customer needs

    • Collaborate with Product to incorporate voice of the customer into Rippling’s roadmap

    • Partner with other team leaders to ensure the customer is supported in times of escalation

    • Partner with Support to mitigate escalations


  • Build TAM team processes and culture 

    • Measure team impact and prioritize CX lifecycle events

    • Constantly iterate and improve TAM workflows and optimize process inefficiencies

    • Collaborate with leadership team on quarterly kickoffs, offsites, team building events, and more to foster a strong team culture


What you will need

  • 5+ years of SaaS experience in customer-facing role

  • 2+ years of management experience; passion for supporting and guiding a team’s growth, career progress, and job performance

  • Expertise in account management and customer success best practices

  • Ruthless prioritization and time management

  • Boundless energy to help your team and your customers...all with a “can-do” attitude

  • Strong attention to detail and ability to solve complex, interdependent problems

  • Flexibility to thrive in a fast paced organization with dynamic responsibilities

  • Mid-Market Account Executive

    1 week ago

    San Francisco, United States Abnormal Security Full time

    Job DescriptionJob DescriptionAbout the RoleAbnormal Security is looking for a Mid-Market Account Executive to join our Sales org. The Mid-Market sales team is responsible for bringing new, small to medium-sized business into Abnormal's portfolio of customers. This is a full-cycle sales role, working the deal cycle from prospect to close for accounts...

  • Manager- Accounting Advisory

    2 weeks ago

    San Francisco, United States Regal Executive Search Full time

    Manager- Accounting Advisory / Technical Accounting Job Number: 2406 Job Description Manager – Accounting Advisory / Technical Accounting Manager-level financial consultants work closely with senior management of Fortune 500, mid-cap and start-up companies. Managers lead project teams and interact with clients and their Big 4 auditors on all aspects of...

  • Technical Account Manager

    Found in: beBee jobs US - 3 weeks ago

    San Francisco, California, United States Plaid Full time

    At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and...

  • Technical Account Manager

    1 week ago

    San Francisco, United States Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Senior Account Based Marketing Manager

    1 week ago

    San Francisco, United States Motive Full time

    Experience planning and executing digital and offline marketing campaigns and the ability to engage with sales professionals - from SDRs to VPs - internally and customers across multiple industries and personas externally, is critical to the success of this role Bachelor’s degree in marketing, communications, or related field 5+ years of B2B marketing or...

  • Senior Manager

    2 weeks ago

    San Francisco, United States Regal Executive Search Full time

    Senior Manager - Accounting Advisory / Technical Accounting Job Number: 2408 Job Description Senior Manager – Accounting Advisory / Technical Accounting Senior Manager-level financial consultants will work closely with ‘C-level’ management of Fortune 500, mid-cap and start-up companies. Senior Managers lead project teams and interact with clients and...

  • Customer Success Manager

    Found in: beBee S US - 1 week ago

    San Francisco, United States Assembled Full time

    Our workforce management platform helps some of the fastest-growing, most innovative companies in the world-including Stripe, Etsy, and Robinhood-to schedule, forecast, and organize their support teams.You'll be joining a special group of people who learned the ropes at companies like Stripe, Google, Atlassian, Twitter, Airbnb, Looker, NEA, Bain, and...

  • Technical Account Manager

    Found in: Jooble US O C2 - 3 weeks ago

    San Francisco, CA, United States Braze Inc. Full time

    WHAT YOU’LL DO As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for...

  • Senior Account Based Marketing Manager

    Found in: Jooble US O C2 - 2 weeks ago

    San Francisco, CA, United States Motive Full time

    Experience planning and executing digital and offline marketing campaigns and the ability to engage with sales professionals - from SDRs to VPs - internally and customers across multiple industries and personas externally, is critical to the success of this role Bachelor’s degree in marketing, communications, or related field 5+ years of B2B marketing or...

  • Technical Account Manager

    1 week ago

    San Francisco, United States Guidewheel Full time

    Job DescriptionJob DescriptionGuidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. The Technical Account Manager will play a critical role in launching and supporting customers in North America to successfully implement and get value from Guidewheel....

  • Accounting Manager

    6 days ago

    San Diego, United States Conexus Recruiting Full time

    Email your word document resume to dan.c@conexusrecruiting.com and reference the subject as Accounting Manager GL & Technical San Diego Title: Accounting Manager Compensation: $120k-$150k + bonus + equity Location: Central San Diego, 4 days on site WHAT YOULL DO Our client is looking for an Accounting Manager who will support both the GL and Technical...

  • Technical Account Manager

    Found in: beBee jobs US - 1 week ago

    San Francisco, California, United States Prelim Full time

    About PrelimPrelim is a fast-growing, San Francisco based startup with team members working remotely throughout the country that's transforming how banks onboard customers. We streamline account opening to improve efficiency and the customer experience.If you're excited to shape the future of banking, we encourage you to apply. We seek driven, ambitious...

  • Manager, Technical Account Manager

    Found in: Jooble US O C2 - 3 weeks ago

    San Francisco, CA, United States Rippling Full time

    Full Time] Technical Account Manager, PEO at Rippling (United States) | BEAMSTART Jobs Technical Account Manager, PEO Full Time Remote Work Stock Options Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system...

  • Client Account Manager

    Found in: beBee jobs US - 3 weeks ago

    San Francisco, California, United States Intelligent Technical Solutions Full time

    Job DescriptionAs a Client Account Manager at Intelligent Technical Solutions, you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients.Job ResponsibilitiesGrow existing accounts within the assigned territory.Providing...

  • Mid Market Outbound BDR

    Found in: beBee jobs US - 3 weeks ago

    San Francisco, California, United States Envoy Full time

    About the RoleThe mission of the Business Development Representatives team at Envoy is two-fold: first, serving as the talent pipeline for the next generation of Account Executives (AEs) within the organization and second, generating new-business pipeline for the sales organization. As a crucial contributor to the sales team, your primary day-to-day...

  • Digital Marketing Manager

    2 weeks ago

    San Francisco, United States DaCast Full time

    Dacast is an innovator in the field of online video streaming, both live and on-demand. We deliver a highly integrated, Streaming as a Service video platform that enables content producers to take total control of their online video through a white-label platform with built-in revenue capabilities. Our SaaS platform removes traditional barriers and enables...

  • Account Based Marketing Manager

    3 days ago

    San Francisco, United States Figma Full time

    We are looking for an Account-Based Marketing Manager to build and execute tailored programs that power the upsell and expansion of our existing customer base. Reporting to our Manager, Demand Generation, you will be responsible for supporting our sales motion by designing, building and executing account-centric efforts that translate into pipeline, driving...

  • Business Development Manager, Growth Marketing

    13 hours ago

    San Francisco, United States Cypress Human Capital Management, LLC Full time

    Business Development Manager, Growth Marketing , 31513200 Description The Growth Marketing team is central to building our community of Guests and Hosts worldwide, and drives performance acquisition and retention goals through paid and organic strategies. The Growth Marketing team is currently seeking a Business Development Associate (Contract) to help grow...

  • Commercial Insurance Account Manager

    3 weeks ago

    San Francisco, United States Symphony Risk Solutions LLC Full time

    Job DescriptionJob DescriptionSymphony Risk Solutions LLC is seeking a dynamic Commercial Insurance Account Manager with middle market experience to work alongside and cooperatively with Producers and Account Executives to manage Commercial Lines insurance accounts as the day-to-day client contact. Activities include new and renewal marketing, fielding...

  • Content Marketing Manager

    2 weeks ago

    San Francisco, United States Snappr Full time

    [Full Time] Content Marketing Manager at Snappr (United States) | BEAMSTART Jobs Content Marketing Manager Snappr United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work No Stock Options No Vacancies 1 available The company you’ll join Snappr...