Technical Account Manager

4 weeks ago

San Francisco, United States Braze Inc. Full time
WHAT YOU’LL DO

As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.

Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.

You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.

  • You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity.
  • Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
  • Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture.
  • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
  • Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
  • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
  • Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team.
WHO YOU ARE
  • 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
  • 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
  • You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
  • You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems.
  • You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment.
  • You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team.

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $81,000 and $112,500/year with an expected On Target Earnings (OTE) between $90,000 and $125,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full- and part- time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.

#J-18808-Ljbffr

  • Technical Account Manager

    1 month ago

    San Francisco, California, United States Plaid Full time

    At Plaid, our mission is to empower innovators by delivering access to the financial system. Since 2012 we've helped tens of millions of consumers live a better financial life and over a thousand customers build a new financial future. Our customers range from startups like Stripe, Coinbase and Square to Fortune 500 enterprises like American Express and...

  • Technical Accounting Manager

    7 days ago

    San Francisco, United States OpenAI Full time

    About the Team OpenAI's mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world's best scientists, engineers, and business professionals into one lab together to accomplish this. The Technical Accounting team plays a crucial role in driving the financial accuracy and success...

  • Technical Account Manager

    1 week ago

    San Francisco, United States Storm2 Full time

    Technical Account Manager, SF Hybrid, 140-150k BaseWe're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences?As the Technical Account Manager, you will: Be the primary advocate for our...

  • Technical Account Manager

    2 weeks ago

    San Francisco, United States Storm2 Full time

    Technical Account Manager, SF Hybrid, 140-150k BaseWe're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences?As the Technical Account Manager, you will:✅ Be the primary advocate for...

  • Technical Account Manager

    1 week ago

    San Francisco, United States Storm2 Full time

    Technical Account Manager, SF Hybrid, 140-150k BaseWe're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences?As the Technical Account Manager, you will: Be the primary advocate for our...

  • Technical Account Manager

    2 weeks ago

    San Francisco, United States Storm2 Full time

    Technical Account Manager, SF Hybrid, 140-150k BaseWe're seeking a strategic and customer-focused individual to join our team in San Francisco as a Technical Account Manager. Are you passionate about revolutionizing the payments industry and driving exceptional customer experiences?As the Technical Account Manager, you will:✅ Be the primary advocate for...

  • Technical Account Manager

    4 weeks ago

    San Francisco, United States Guidewheel Full time

    Job DescriptionJob DescriptionGuidewheel is in the midst of an exciting phase of growth, and providing superb technical support to our customers is vital to our long-term mission and vision. The Technical Account Manager will play a critical role in launching and supporting customers in North America to successfully implement and get value from Guidewheel....

  • Manager- Accounting Advisory

    4 weeks ago

    San Francisco, United States Regal Executive Search Full time

    Manager- Accounting Advisory / Technical Accounting Job Number: 2406 Job Description Manager – Accounting Advisory / Technical Accounting Manager-level financial consultants work closely with senior management of Fortune 500, mid-cap and start-up companies. Managers lead project teams and interact with clients and their Big 4 auditors on all aspects of...

  • Technical Account Manager

    4 weeks ago

    San Francisco, California, United States Prelim Full time

    About PrelimPrelim is a fast-growing, San Francisco based startup with team members working remotely throughout the country that's transforming how banks onboard customers. We streamline account opening to improve efficiency and the customer experience.If you're excited to shape the future of banking, we encourage you to apply. We seek driven, ambitious...

  • Client Account Manager

    1 month ago

    San Francisco, California, United States Intelligent Technical Solutions Full time

    Job DescriptionAs a Client Account Manager at Intelligent Technical Solutions, you are expected to have the ability to understand technological solutions for clients while understanding the relationship skills necessary to communicate effectively to a various number of clients.Job ResponsibilitiesGrow existing accounts within the assigned territory.Providing...

  • Technical Account Manager

    2 days ago

    San Francisco, United States Amazon Full time

    Would you like to join one of the fastest-growing teams within Amazon Web Services (AWS)? Join us in helping customers across all industries to maximize the value and benefits of AWS services and Generative AI solutions.As a Technical Account Managers (TAM) in AWS Enterprise Support, you will play a crucial role in fostering our customers’ innovate and...

  • Technical Account Manager, Enterprise

    7 days ago

    San Francisco, United States Plato Systems Full time

    Plato Systems is on a mission to supercharge manufacturing operations by using spatial activity data and AI to improve capacity, productivity, and safety. Spun out of Stanford in 2019, we have built an intelligent analytics platform fueled by revolutionary proprietary hardware which uses machine perception and sensor fusion to accurately locate people and...

  • Technical Account Manager, Enterprise

    2 weeks ago

    San Francisco, United States Plato Full time

    Plato Systems is on a mission to supercharge manufacturing operations by using spatial activity data and AI to improve capacity, productivity, and safety. Spun out of Stanford in 2019, we have built an intelligent analytics platform fueled by revolutionary proprietary hardware which uses machine perception and sensor fusion to accurately locate people and...

  • Technical Account Manager, Enterprise

    2 weeks ago

    San Francisco, United States Plato Systems Full time

    Plato Systems is on a mission to supercharge manufacturing operations by using spatial activity data and AI to improve capacity, productivity, and safety. Spun out of Stanford in 2019, we have built an intelligent analytics platform fueled by revolutionary proprietary hardware which uses machine perception and sensor fusion to accurately locate people and...

  • Senior Manager

    4 weeks ago

    San Francisco, United States Regal Executive Search Full time

    Senior Manager - Accounting Advisory / Technical Accounting Job Number: 2408 Job Description Senior Manager – Accounting Advisory / Technical Accounting Senior Manager-level financial consultants will work closely with ‘C-level’ management of Fortune 500, mid-cap and start-up companies. Senior Managers lead project teams and interact with clients and...

  • Senior Manager

    5 days ago

    San Francisco, CA, United States Connor Group Full time

    San Francisco, CATechnical Accounting – Technical Accounting /Salaried/ RemoteConnor Group has several offices with hybrid work arrangements. We are also hiring remote professionals for this position.Are you an intellectually curious, deal oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is...

  • Senior - Technical Accounting

    1 month ago

    San Francisco, California, United States Connor Group Full time

    Connor Group has several offices with hybrid work arrangements. We are also hiring remote professionals for this position.Are you an intellectually curious, deal oriented professional who enjoys coming up with innovative solutions to complex business issues? Connor Group is seeking professionals who want to build off their existing accounting, operational,...

  • Technical Accounting Manager

    2 days ago

    San Francisco, United States Clipboard Health Full time

    This could be the ideal position for you if you are a detail-oriented, analytical thinker with high standards and a talent for creating financial statements Bachelor’s degree in Accounting or equivalent with a minimum of 5 years’ experience Must be a self-starter In-depth knowledge of U.S. GAAP, specifically ASC 606 Ability to exercise judgment in...

  • Technical Accounting Manager

    6 days ago

    San Diego, United States Vaco Full time

    About Vaco: Vaco provides expert consulting, permanent placement, executive search, and strategic staffing for companies around the world, in the areas of accounting, finance, operations, administration and more. As a premier talent solutions firm, Vaco connects people to their dream jobs and helps leading companies find talent to grow their business. About...

  • Technical Account Manager

    1 month ago

    San Francisco, United States Wiz, Inc. Full time

    Summary As a Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies to drive customer adoption and use of the Wiz platform. You will provide both strategic and hands-on technical guidance to customers throughout the Wiz journey, from onboarding to operationalization. Technical expertise and strong customer-facing...