Manager, Technical Account Manager

2 months ago


San Francisco CA, United States Rippling Full time

Full Time] Technical Account Manager, PEO at Rippling (United States) | BEAMSTART Jobs Technical Account Manager, PEO
Full Time
Remote Work
Stock Options
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling Professional Employer Organization (PEO) TAM team. As part of our dedicated Account Management organization, you will work closely with our PEO customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s PEO customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place
Build long-lasting relationships by owning a book of business of PEO customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience
Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations
Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows
Work cross-functionally with internal Rippling partners in support, product, and engineering
Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
3+ years of work experience at a SaaS company in a customer-facing role
~ Track record of building strong customer relationships
~ Excellent at time management, prioritizing tasks, and adapting on a day-to-day basis
~ Passion for training both customers and internal teams
~ Bonus points for experience with payroll, health insurance, HRIS, or IT

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