Store Manager in Training Fox Run Mall

3 months ago

Glastonbury, United States GNC Full time
Job Description

POSITION SUMMARY:

Responsible for learning the overall operations of a retail store under the direction of a Store Manager/Head Coach or District Manager.  Gains knowledge and competency in financial processes required to manage a retail store.

Under guidance from supervisors has gained full proficiency in managerial responsibilities within 90-day timeframe. Available and willing to take SM responsibilities within local market (30 miles/30 minutes) if/when offered.

 

JOB RESPONSIBILITIES:

  • Facilitates an exceptional customer service experience through all channels of interaction by following GNC’s prescribed selling methods; meets or exceeds all corporate set goals, expectation, and key performance indicators
  • Drives GNC’s loyalty programs and incentives for successful engagement of customers
  • Monitors best sellers, identifies product demand, and updates SM regarding trends
  • Facilitates community engagement and client loyalty through innovative and creative outreach
  • Reads all merchandising bulletins to understand product assortment and answer product questions based on Company approved information
  • Supervises and leads store team under SM guidance; communicates sales targets and drives team performance; provides feedback and supports succession planning of high performers by communicating team performance to SM
  • Reviews all training resources and complete assigned modules to understand product assortment and answer product questions based on Company approved information
  • Ensures company assets are protected and not exposed to risks and conflicts of interest
  • Partners with SM to handle escalated customer service issues; supports SM in monitoring store’s Loss Prevention activities and escalates concern
  • Keeps store clean and uncluttered
  • Perform all register operations. Complete all daily register and store open/close functions and bank deposits according to GNC policies and procedures

 

Learns to independently:

  • Lead staffing and training initiatives
  • Manage work schedules within established budgets for optimal store coverage
  • Hire, train, and discipline employees
  • Implement planograms and the Visual Playbook in an accurate and timely manner, ensuring GNC's standard of store presentation
  • Manage store inventory within GNC guidelines: receive, check, and shelve all merchandise orders in support of the customer experience in store, as well as for omni-channel customers being serviced through Buy Online Pickup in Store or Ship from Store
  • Adhere to GNC's quality control program for stock rotation, infestation control, outside inspections and all maintenance problems; including but not limited to regularly performing Product Cleaning and Rotation, for reviewing and addressing expiration dates, and adjusting on-hands
  • Ensure total compliance for all store operations policies; ensuring execution of omni-channel initiatives including product subscriptions (Routines), Ship from Store and Buy Online Pickup in Store.
  • Independently performs complex duties, including but not limited to people management, store operations, inventory management, merchandising, loss prevention, selling and leading others in selling skills development
  • Additional duties as assigned

 

SUPERVISORY RESPONSIBILITIES:

  • Responsible for supervising a team of employees.

 

PHYSICAL ASPECTS/WORK ENVIRONMENT: (For all JDs; Adjust as needed based on job requirements)

  • Regularly required to stand; walk; sit; use hands or fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. 
  • Regularly/Occasionally lift and/or move up to 50 pounds. 
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
  • The noise level in the work environment is usually low/moderate.

* Reasonable accommodations may be made to enable individuals to perform the essential functions.


Qualifications

  • Minimum high school diploma required or associate degree in business or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required.
  • 2+ years of retail sales experience and prior management/supervisory experience preferred
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence subordinates, peers, and senior management
  • Self-motivated with critical attention to detail, deadlines, high sense of urgency and reporting
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos
  • Ability to work overtime as necessary
  • Must be available to work evenings, weekends, and holidays
  • Must have current driver’s license.


Additional Information

All your information will be kept confidential according to EEO guidelines.

GNC Holdings LLC is an Equal Opportunity Employer

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