Client Training Consultant Level 2

5 months ago

West Chester, United States solera Full time

Client Training Consultant

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation. For more information, please visit solera.com.

The Role
We are looking for an experienced Client Training Consultant who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no problem rolling up their sleeves to execute their missions, and can modulate between leading and following as needed. You will serve as a Client Training Consultant.

What You’ll Do

Deliver high-quality instruction via virtual means to new and existing client via consultations. Develop and maintain a library of product knowledge materials. Work with the Sr Manager, Client Training to collect and analyze client feedback to improve trainings.

Additional responsibilities of the role include:

Understand client specific needs to effectively configure the solution and communicate product knowledge. Remain highly knowledgeable of Solera products and service offerings. Assessing new client usage and their onboarding process. Document all customer interactions consistently, thoroughly, and free of grammatical errors. Perform all other duties as assigned.

What You’ll Bring

To perform this job successfully, an individual must be able to perform their mission and additional responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High School Degree or equivalent required. College degree or training certification preferred. Experience in the automotive industry preferred. Experience with SalesForce preferred. 3 + years customer service experience required. 3 + years training required. Knowledge of WebEx or other on-line meeting tools. Experience presenting both to groups and one-on-one. Knowledge of Adult Learning Methods. Demonstrated communication skills. Demonstrated ability to communicate effectively over the phone. Proficient in Microsoft Office Suite. Ability to conduct one-on-one trainings virtually.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

  • Client Training Specialist

    2 weeks ago

    West Chester, Pennsylvania, United States solera Full time

    Job SummarySolera is seeking a highly skilled Client Training Consultant to join our team. As a Client Training Consultant, you will be responsible for delivering high-quality instruction via virtual means to new and existing clients. You will also develop and maintain a library of product knowledge materials and work with the Sr Manager, Client Training to...

  • Client Training Specialist

    1 month ago

    West Chester, Pennsylvania, United States solera Full time

    About the RoleSolera is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities. As a Client Training Consultant, you will serve as a key member of our team, delivering high-quality...

  • Help Desk Level 2

    3 weeks ago

    Chester, United States Brilliance Cyber Systems INC Full time

    Job Title : Help Desk Level 2 Location : Chester PA (Onsite) Duration: Long Term Contract Job Description: Manage expectations at all levels: customers/end users executive sponsors. Monitor the teams open backlog of support issues and reassign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation...

  • Help Desk Level 2

    1 week ago

    Chester, United States Brilliance Cyber Systems INC Full time

    Job Title : Help Desk Level 2 Location : Chester PA (Onsite) Duration: Long Term Contract Job Description: Manage expectations at all levels: customers/end users executive sponsors. Monitor the teams open backlog of support issues and reassign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation...

  • Help Desk Analyst, Level 2

    4 weeks ago

    Chester, United States ProRec Resource Solutions, LLC Full time

    Job Title: Help Desk Analyst - Level 2We are seeking an experienced Help Desk Analyst to provide Level 2 Support, acting as an escalation point for high-priority support issues and delivering hands-on technical assistance to business and technical users. The ideal candidate will manage expectations, ensure quality standards, and resolve a wide range of...

  • Design Sales Consultant

    2 weeks ago

    West Chester, Pennsylvania, United States 3 Day Blinds Full time

    About the RoleWe are seeking a highly motivated and results-driven Design Consultant to join our team at 3 Day Blinds. As a Design Consultant, you will be responsible for servicing qualified leads and making the homes and workspaces of our clients more beautiful, functional, and comfortable by providing expert advice and guidance on our custom window...

  • Level 2 Technical Support Specialist

    7 days ago

    Chester, Virginia, United States FeatherShark Full time

    Job DescriptionWe are seeking a highly motivated Level 2 Service Desk Technician to join our team at FeatherShark, a Managed IT Services provider focused on serving Fire and EMS Agencies in the Midwest.This role is pivotal in managing escalated service requests, including troubleshooting advanced hardware and software issues, network problem resolution, and...

  • Level 2 Technical Support Specialist

    2 weeks ago

    Chester, Virginia, United States FeatherShark Full time

    About the RoleWe are seeking a highly skilled Level 2 Service Desk Technician to join our team at FeatherShark. As a key member of our front-line support team, you will be responsible for providing escalated remote support to customers, troubleshooting and resolving advanced technical issues, and delivering exceptional customer service.The ideal candidate...

  • Client Relationship Consultant

    4 weeks ago

    West Des Moines, Iowa, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to helping our customers and businesses achieve their financial goals. As a Client Relationship Consultant, you'll play a key role in building strong relationships with our clients, providing them with expert advice and guidance on our deposit and loan products and services.Key ResponsibilitiesBuild and maintain...

  • Client Relationship Consultant

    3 weeks ago

    West Des Moines, Iowa, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to helping our customers and businesses achieve their financial goals. As a Client Relationship Consultant, you'll play a key role in building strong relationships with our clients, providing them with expert advice and guidance to help them make informed financial decisions.Key ResponsibilitiesBuild and maintain...

  • Client Service Consultant

    1 week ago

    West Columbia, United States Lose Design Full time

    About the job Client Service Consultant We are looking for a Client Service Consultant who will be responsible for delivering exceptional front desk role, maximising customer satisfaction, and building and improving customer relationships. The Role: Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our...

  • Entry Level Marketing Assistant

    4 weeks ago

    West Chester, United States KOP Solutions, Inc Full time

    Job DescriptionJob DescriptionAs a leader in experimental marketing, we specialize in creating and implementing customized on-site marketing strategies for a large portfolio of clients. By using a personalized approach to brand recognition, we can connect brands directly with consumers.In this entry-level role, the Marketing Assistant will use their...

  • Field Service Consultant

    2 weeks ago

    Chester, Virginia, United States ITAC Full time

    Job SummaryWe are seeking a highly skilled Field Service Consultant to join our team at ITAC. As a Field Service Consultant, you will be responsible for calibrating, troubleshooting, repairing, and starting up various types of instrumentation and logic control systems. Your expertise will be essential in ensuring the efficient operation of our clients' water...

  • Senior Recruitment Consultant

    4 weeks ago

    Chester, United States Recruit4staff Full time

    Principal Recruitment Consultants - Feeling stuck at your current level and wanting to push forward in your career within recruitment but just need the right opportunity to do that. Have a read below on how we can make you fall back in love with what you do best… For the successful Principal Recruitment Consultant we are offering: £25-£30k Basic Salary...

  • Client Relationship Consultant

    1 month ago

    West Des Moines, Iowa, United States U.S. Bank Full time

    Job DescriptionAt U.S. Bank, we're committed to delivering exceptional customer experiences. As a Client Relationship Consultant, you'll play a vital role in building and maintaining strong relationships with our clients, providing personalized guidance and support to help them achieve their financial goals.Key Responsibilities:Build and foster relationships...

  • Senior RIA Compliance Consultant

    2 weeks ago

    West Chester, Pennsylvania, United States STP Management Corporation Inc. Full time

    Job SummaryWe are seeking a highly experienced Senior RIA Compliance Consultant to join our team at STP Management Corporation Inc. As a key member of our compliance team, you will provide expert advice to our clients on Advisers Act concepts and regulatory requirements applicable to private fund advisers, institutional advisers, and wealth managers.Key...

  • Client Service Representative

    1 week ago

    West Chester, Pennsylvania, United States Banfield Full time

    Job SummaryWe are seeking a highly skilled and compassionate Client Service Representative to join our team at Banfield Pet Hospital. As a Client Service Representative, you will play a vital role in delivering exceptional client service and ensuring the smooth flow of clients and pets through our hospital.Key Responsibilities:Act as the primary point of...

  • Beauty Consultant

    1 week ago

    West Chester, Pennsylvania, United States Walgreens Full time

    Job DescriptionJob Title: Beauty and Wellness ConsultantJob Summary:We are seeking a highly skilled Beauty and Wellness Consultant to join our team at Walgreens. As a Beauty and Wellness Consultant, you will be responsible for providing exceptional customer care and maximizing sales and brand awareness by offering personalized advice and expertise to...

  • Sales Consultant

    2 weeks ago

    West Chester, Pennsylvania, United States Signature HVAC LLC Full time

    Job Title: Comfort AdvisorAt Signature Heating & Cooling & Plumbing, Inc., we're seeking a skilled Sales Consultant to join our team. As a Comfort Advisor, you'll play a crucial role in identifying and implementing the best solutions for our clients' HVAC needs.Key Responsibilities:Conduct thorough building load calculations to ensure accurate project...

  • Help Desk Analyst Tier 2

    4 weeks ago

    Chester, United States Domino Technologies Full time

    Help Desk Analyst Tier 2 / Full-Time / On-Site / Chester, PABecome a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!Accepting Candidates Until 10/16/2024 at 2:00 PMThe Position:Client: Commonwealth of Pennsylvania Department...