Help Desk Level 2
3 weeks ago
Job Title : Help Desk Level 2
Location : Chester PA (Onsite)
Duration: Long Term Contract
Job Description:
Manage expectations at all levels: customers/end users executive sponsors.
Monitor the teams open backlog of support issues and reassign issues as necessary to ensure they are closed per agreed upon service levels.
Act as the escalation point for high priority support issues.
Calls software and hardware vendors to request service regarding defective products.
Acts as a subject matter expert for one or more custom or COTS applications.
Talks to programmers to explain software errors or to recommend changes to programs.
May work as inhouse consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
Write software and hardware evaluation and recommendations for management review.
Write or revise usertraining manuals and procedures.
Train users on software and hardware onsite or in classroom or recommend outside contractors to provide training.
Provides technical assistance support and advice to end users for hardware software and systems.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for users having problems using computer software hardware and operating systems and escalates as necessary.
Determines whether problem is caused by hardware software or system.
Answers questions applying knowledge of computer software hardware systems and procedures.
Asks user with problem to use telephone and participate in diagnostic procedures using diagnostic software or by listening to and following instructions.
Experienced with a variety of calltracking software and systems.
Required/Desired Skills
Skill
Required/Desired
Amount
Your Experience
Tier 2 technical support for hardware and software
Required
5
Experience with call tracking and ticketing software
Required
5
Provides user training documentation manuals
Required
5
Managing and assigning support issues
Required
5
4 year college degree in field of specialty or equivalent experience
Highly desired
-
Help Desk Analyst, Level 2
4 weeks ago
Chester, United States ProRec Resource Solutions, LLC Full timeJob Title: Help Desk Analyst - Level 2We are seeking an experienced Help Desk Analyst to provide Level 2 Support, acting as an escalation point for high-priority support issues and delivering hands-on technical assistance to business and technical users. The ideal candidate will manage expectations, ensure quality standards, and resolve a wide range of...
-
Help Desk Level 2
1 week ago
Chester, United States Brilliance Cyber Systems INC Full timeJob Title : Help Desk Level 2 Location : Chester PA (Onsite) Duration: Long Term Contract Job Description: Manage expectations at all levels: customers/end users executive sponsors. Monitor the teams open backlog of support issues and reassign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation...
-
Help Desk support
4 weeks ago
Chester, United States Acclaim Systems Full time*s and s and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. Please send resume with rate expectations. Tier 2 technical support for hardware and softwareExperience with call tracking and ticketing softwareProvides user training, documentation, manualsManaging and assigning support issues Help...
-
Help Desk Specialist
3 weeks ago
West Chester, Pennsylvania, United States TechTrueUp Full timeJob Title: Help Desk Level 2At TechTrueUp, we are seeking a highly skilled and experienced Help Desk Level 2 professional to join our team. As a Help Desk Level 2, you will be responsible for providing technical support and assistance to our customers and end-users.Key Responsibilities:Manage customer expectations and provide quality support servicesMonitor...
-
Help Desk tier 2 Technical Support for Hardware
4 weeks ago
Chester, United States Open IT Labs LLC Full timeThe position is fully onsite at SCI Chester (500 E 4th St, Chester, PA 19013) JD:Help Desk tier 2 Technical Support for Hardware & Software. 5-year's exp. Job# 749301Client: State of PA, Dept. of Correction, Chester, PARate: $30/hour on C2C or $25/hour on W2 Help Desk Analyst, Tier 2 technical support for hardware and software with 5+ years of...
-
Help Desk Specialist
2 weeks ago
Chester, Pennsylvania, United States Open IT Labs LLC Full timeJob Title: Help Desk Tier 2 Technical Support for HardwareJob Summary:We are seeking a highly skilled Help Desk Tier 2 Technical Support Specialist to join our team at Open IT Labs LLC. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients and end-users for hardware and software...
-
Help Desk Specialist
2 weeks ago
West Chester, Pennsylvania, United States Brilliance Cyber Systems INC Full timeJob Title: Help Desk Level 2Location: Chester, PA (Onsite)Duration: Long Term ContractJob Description:We are seeking a highly skilled Help Desk Level 2 professional to join our team at Brilliance Cyber Systems INC. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical assistance to our...
-
Help Desk Support Specialist
2 weeks ago
West Chester, Pennsylvania, United States NavitsPartners Full timeJob Title: Help Desk Analyst 2 Job Overview: We are seeking a skilled Help Desk Analyst 2 to provide technical support for hardware and software issues. Key Responsibilities: * Manage user expectations and ensure quality standards * Monitor and resolve support issues within service levels * Act as escalation point for high-priority issues * Troubleshoot...
-
IT Help Desk Specialist
2 weeks ago
West Chester, United States SixAxis Full timeDescriptionIT Help Desk SpecialistSummary: The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users. The scope of the job's products and services include Windows, MacOS, and iOS devices. End-user software...
-
IT Help Desk Specialist
1 month ago
West Chester, United States SixAxis Full timeDescription Position Summary:: The position is responsible for first level problem determination, ticket recording, problem resolution, documenting & updating standard processes and problem escalation from Information Technology end-users. The scope of the job's products and services include Windows, MacOS, and iOS devices. End-user software Office365,...
-
Help Desk Analyst Tier 2
4 weeks ago
Chester, United States Domino Technologies Full timeHelp Desk Analyst Tier 2 / Full-Time / On-Site / Chester, PABecome a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!Accepting Candidates Until 10/16/2024 at 2:00 PMThe Position:Client: Commonwealth of Pennsylvania Department...
-
Help Desk Specialist
2 weeks ago
West Chester, Pennsylvania, United States Thinc Forward Full timeJob DescriptionWe are seeking a highly skilled Help Desk Specialist to join our team at Thinc Forward. As a member of our Help Desk Team, you will be responsible for providing exceptional technical support to our end-users, troubleshooting issues, and resolving problems in a timely and professional manner.Responsibilities:Providing IT support services to...
-
Help Desk Analyst
4 weeks ago
Chester, United States Swift Strategic Solutions Inc Full timeA Public Sector client of ours is looking for a Help Desk Analyst to work on their ongoing project in the Chester, PA office.Below are the additional details of this role: Required Skills:We need a minimum of 5+ years of hands-on experience in the following.Tier 2 technical support for hardware and softwareExperience with call tracking and ticketing...
-
Help Desk Specialist
2 weeks ago
West Chester, Pennsylvania, United States iCST Full timeJob Title: Help Desk AnalystHi,As a Help Desk Analyst at iCST, you will be responsible for providing Tier 2 technical support for hardware and software with 5+ years of experience. The position is fully onsite at our Chester, PA location.Key Responsibilities:Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards...
-
Help Desk Support Specialist
2 weeks ago
Chester, Pennsylvania, United States iCST Full timeJob Title: Help Desk AnalystAt iCST, we are seeking a highly skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will be responsible for providing technical support and assistance to our customers and end-users.Key Responsibilities:Manage customer expectations and provide timely supportEnsure quality standards are met and followedMonitor...
-
Help Desk Analyst
4 weeks ago
Chester, United States Refulgent Technologies Inc. Full timeJob: Help Desk AnalystLocation: Chester, PA (Onsite)Role Description: Manage expectations at all levels: customers/end users, executive sponsors. Ensure quality standards are followed. Monitor the team s open backlog of support issues and re-assign issues as necessary to ensure they are closed per agreed upon service levels. Act as the escalation point for...
-
Chester, United States ATC Full timeHelp Desk Analyst/Technical Support SpecialistOnsite Role at SCI Chester - 500 E 4th St, Chester, PA 19013Hourly Pay: $25-$30/hourJob Description:Help Desk Analyst, Tier 2 technical support for hardware and software with 5+ years of experience.Duties:Manage expectations at all levels: customers/end users, executive sponsors.Ensure quality standards are...
-
Help Desk Support Specialist
3 weeks ago
West Chester, Pennsylvania, United States iCST Full timeJob Title: Help Desk AnalystAt iCST, we are seeking a skilled Help Desk Analyst to join our team. As a Help Desk Analyst, you will provide technical support and assistance to our customers, ensuring that their hardware and software issues are resolved efficiently and effectively.Key Responsibilities:Manage customer expectations and provide timely...
-
Level 2 Technical Support Specialist
2 weeks ago
Chester, Virginia, United States FeatherShark Full timeAbout the RoleWe are seeking a highly skilled Level 2 Service Desk Technician to join our team at FeatherShark. As a key member of our front-line support team, you will be responsible for providing escalated remote support to customers, troubleshooting and resolving advanced technical issues, and delivering exceptional customer service.The ideal candidate...
-
Help Desk Analyst
4 weeks ago
West Chester, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in search of a Help Desk Analyst to join our team. This role is based in West Chester, Pennsylvania, and offers a contract-to-hire employment opportunity. The primary function of this role is to provide customer service and basic troubleshooting to our clients in the IT industry.OVERNIGHT SHIFT / 100% ONSITE...