Sr. Epic Orders Analyst

3 months ago

Nashville, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 


The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care. 
Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients. 


You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. 


Primary Responsibilities: 

Provide Epic product function, design, build, and testing expertise and experience for Epic Orders module related to EpicCare InpatientCollaborate with end users to design and build the Epic system in a timely and professional manner and make corrective configuration or enhancementsLead small to medium complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phasesParticipate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occursProvide technical and/or clinical consultation including application configuration. Review, analyze, and evaluate system needs to develop recommendations for customersDevelop, support and maintain all required system design and build documents and other system documentationPerform daily monitoring of applications in production useActively participate in all phases of the testing lifecycle and perform unit, system and integrated testing tasks and activities for EpicCare Inpatient workflowProvide support of application incidents reported through the help desk, including 24/7 on call coverage as requiredObtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implementedPerform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic softwareWork with trainers to develop and maintain application specific training curriculum and materialsTranslate business requirements into functional specifications and manages changes to specifications prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end usersDevelop solid relationships with end user communities, customers and business partners

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. 

Required Qualifications: 

Active/current Epic certification in EpicCare Inpatient Orders, and 5+ years Epic Experience 5+ years of direct client experience3+ years of healthcare experienceProven direct client healthcare domain knowledge such as clinical documentation workflow, order sets, orders workflows, patient portal, closing encounters, and patient flow

Preferred Qualifications: 

Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skillsActive/current Epic certification in the following EpicCare Inpatient Orders, Case Management, Stork, or BugsyExperience in department build, and implementing community connect locationsProficiency with Excel, Visio, PowerPoint and SharePoint

Key Competencies:

Excellent time management, organizational, and prioritization skills and ability to balance multiple prioritiesIn-depth knowledge of Epic EMR and the full implementation lifecycle of Epic’s suite of EMR applicationsTeamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teamsDemonstrate the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skillsDemonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problemsDemonstrate solid relationship management skills and ability to handle challenging interpersonal situations

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 


California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $88, to $, annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. 



At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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