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Customer Service Advisor

2 months ago

St Louis, United States Global Partners Full time

Job Title: Customer Service Advisor

Location: St. Louis, USA

Company: Global Partners

 

About Us: Global Partners is a premier international consultancy firm dedicated to providing innovative business solutions and exceptional customer service. Our success is built on our commitment to excellence and client satisfaction. We are expanding our team and are looking for a proactive and dedicated Customer Service Advisor to join us in St. Louis.

 

Job Description: As a Customer Service Advisor at Global Partners, you will be responsible for delivering outstanding support to our clients and customers. You will handle a variety of inquiries, resolve issues, and ensure that each customer interaction reflects our high standards of service.

 

Key Responsibilities:

Customer Interaction:

  • Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.
  • Provide clear and accurate information about our products, services, and company policies.
  • Resolve customer issues and complaints effectively and promptly, ensuring customer satisfaction.
  • Process orders, returns, and exchanges in accordance with company guidelines.

Support and Assistance:

  • Maintain up-to-date knowledge of company products, services, and industry trends.
  • Document customer interactions and transactions accurately in the customer management system.
  • Follow up with customers to ensure that their issues have been resolved and they are satisfied with the outcome.
  • Collaborate with other departments to address complex inquiries and enhance service delivery.

Administrative Duties:

  • Prepare and manage reports on customer service metrics and performance.
  • Assist with maintaining and updating customer records and databases.
  • Participate in training sessions to continuously improve customer service skills and product knowledge.

Qualifications:

  • Previous experience in a customer service or support role is preferred.
  • Excellent communication and problem-solving skills.
  • Strong attention to detail and organizational abilities.
  • Ability to handle multiple tasks and manage time effectively in a fast-paced environment.
  • Proficiency in using customer service software and basic computer applications.
  • A positive attitude and a strong commitment to delivering exceptional customer service.
  • High school diploma or equivalent; additional education or certifications in customer service or related fields are a plus.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and collaborative work environment.
  • Convenient St. Louis location with modern office facilities.
  • Regular team-building activities and social events.

How to Apply: If you are enthusiastic about customer service and are excited to contribute to a dynamic team at a global consultancy firm, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you would be a great fit for this role.

 

Global Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join Global Partners and be a vital part of a team that values excellence, innovation, and exceptional customer experiences