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Highly Skilled Service Advisor for Ford

2 months ago

St Louis, Missouri, United States Suntrup Ford (Westport) Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Suntrup Ford (Westport). As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Customer Interaction: Meet with customers to determine their vehicle repair and service needs, providing expert advice and guidance to ensure their satisfaction.
  • Service Coordination: Oversee the repair and service process, ensuring timely completion and quality workmanship.
  • Team Leadership: Supervise and mentor technicians, providing feedback and coaching to improve their skills and efficiency.
  • Business Development: Identify opportunities to increase sales and revenue, implementing strategies to drive business growth.
  • Quality Control: Monitor and maintain high standards of quality, ensuring customer satisfaction and loyalty.
Requirements
  • Experience: Minimum 5 years of OEM dealership experience, preferably with Ford.
  • Education: High school diploma or equivalent.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and prioritize tasks, proficiency in computer software and business machines.
  • Certifications: Accredited training in service advisor skills, customer satisfaction, and quality control.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Career advancement opportunities within our dealership group.
  • Supportive Team Environment: Collaborative and supportive team environment.