Customer Service Coordinator

3 weeks ago

Moses Lake, United States SGL Carbon Full time

SUMMARY OF JOB CONTENTS 

This position is responsible for ensuring positive customer relations, order development and maintenance of carbon fiber and carbon fiber intermediates.

ACCOUNTABILITIES

Order creation Clarification of necessary information with customer and/or Sales and plants (Production Planning and Shipping), thereof at least: delivery dates, shipping mode, Incoterm, payment term, minimum order quantities, possibly transport and packaging costs Keying of orders, maintaining delivery schedules and volume contracts Creation, checking against offer and issuing of order confirmation as face to the customer following Four-Eye-Principle Participation in "Sales & Operations Planning“ process Creation of sample deliveries Order maintenance Pro-active information to customer in case of delays Pro-active solution finding in cooperation with sales and plants Change of delivery dates if necessary after review with customer Regular review of order book to ensure % delivery rate Order fulfillment Collection and provision of necessary documentation (inter alia certificates, shipping documents, etc.) Cash collection and dunning In-time send-out of invoices to customers and releasing to Accounting Reporting dunning status to Controlling/Treasury Escalation of outstanding invoices to Sales Return / claim management First point of contact for returns / claims Steering the return / claim process System administration Creation and maintenance of customer and material master data in SAP Reporting and Controlling Continuously improving internal interfaces General and legal aspects Controlling and adherence to preferential regulatory and foreign trade Archiving of documentation both in systems and physically if required Substitute to colleagues with regards to holidays or unavailability

Preferred Knowledge / Skills / ExperiencE

2+ years customer service experience in manufacturing environment required. 4-year degree in business or a related field or significant experience or significant related experience in customer service. Must be task oriented and able to meet deadlines. Able to work well on own without close supervision and make efficient and effective decisions.. A working knowledge of Microsoft Office programs. Experience with SAP desired. Knowledge of maintenance & production methodologies and planning, preferred. Proven excellent written and verbal communication skills, required.

Physical demands

WORK ENVIORNMENT

The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in an office with moderate noise.

  This position may require travel.

This job description does not constitute an employment agreement between the employer and Team Member and is subject to change by the employer as the needs of the employer and requirements of the job change.

RATE/SCHEDULE INFORMATION

$. - $./hr, M-Thurs 6:a-3:p, Fridays 6:a-:am, flex schedule

SGL Carbon, LLC offers a competitive benefits package available to full-time regular employees.

Medical with Prescription Drug Program Dental Plan Vision Plan Flexible Spending Accounts / Health Savings Account Company paid Short and Long Term Disability Company paid Basic Life / Accidental Death and Dismemberment / Travel Insurance Employee Assistance Program  Optional Life Insurance/AD&D for Employee and Dependents k Savings Plan with company match k Additional Company contribution after 1 year of employment Paid Time Off and Company Paid Holidays (varies dependent upon location)

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