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Automotive Service Advisor

4 months ago

Moses Lake, United States Bud Clary Auto Full time
Job DescriptionJob Description

Join our team at Bud Clary Auto Group in Moses Lake where we are looking for a dynamic individual to coordinate sales and schedule needed service work in our service department.

ESSENTIAL DUTIES:

  • Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
  • Greet customers promptly and courteously, obtaining vehicle information and accurately documenting vehicle problems on repair orders.
  • Conduct test drives with customers as needed to confirm vehicle issues or refer to test technicians.
  • Recommend additional needed service based on vehicle inspection and service history.
  • Advise customers on car care and the importance of maintaining vehicles according to manufacturers' specifications.
  • Provide comprehensive and accurate cost estimates for labor and parts, establishing promised time and obtaining necessary authorization.
  • Coordinate with dispatchers on incoming work and monitor repair progress throughout the day.
  • Update service department forms, menus, and pricing guides regularly to ensure accuracy.
  • Explain completed work and charges to customers, implementing quality control measures to minimize comebacks.
  • Inspect vehicles for body work needs, inform customers, and provide estimates for body work as necessary.

MARGINAL DUTIES:

  • Collaborate as a team player in a fast-paced environment, communicating effectively with colleagues and performing other duties as assigned.

BENEFITS:

  • Health insurance
  • Paid time off
  • Dental insurance
  • 401(k) with matching
  • Vision insurance
  • Life insurance
  • Employee assistance program

PAY RANGE: This position offers a commission-based compensation structure with the potential to earn up to $120,000.

Bud Clary Auto Group is an Equal Employment Opportunity Employer. The Company is committed to providing a work environment free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, and any other status protected by State or Federal law. These factors will not be considered in any aspect of a person's employment including recruiting, hiring, placement, promotion, termination, layoff and/or any other term or condition of employment. The Company's commitment to providing a harassment-free environment includes conduct by vendors, contractors, and other non-employees.

Location: Moses Lake Honda & Toyota