Current jobs related to Helpdesk Technician - Oklahoma City - TEKsystems
-
IT Helpdesk Technician
2 weeks ago
Oklahoma City, United States HIKINEX Full timeLocation: Oklahoma City, OK (Hybrid Work Setup) Type: Permanent About the Role: We are seeking an IT Helpdesk Technician to join our team in the aerospace supply chain industry. In this role, you will be responsible for supporting our IT systems and delivering exceptional customer service to all employees. This position offers a hybrid work setup, combining...
-
Helpdesk Technician
2 months ago
Texas City, United States ShiftCode Analytics Full timeJob title: Helpdesk Technician Location: Downtown Fort Worth, TX (mainly onsite, but some hybrid work; company will pay for parking) Term: 6 month contract, can convert to FTE based off performance Interview Process: 1 video screening with PV Account Manager, 1 onsite interview with VP of IT Environment Oil and Gas Industry Helpdesk Team size: 5+ Day...
-
Helpdesk Technician
2 months ago
Kansas City, United States Frontmatec Full timeAbout the job Helpdesk Technician The Helpdesk Technician will be responsible for supporting internal and external customers with Frontmatec equipment. Responsibilities: Take SOS calls and work to solve the problems encountered. Participate in 24/7 customer support. Ensure the application of Frontmatec's health and safety standards on the job site and in...
-
IT Helpdesk Technician
2 months ago
Delaware City, United States NES Fircroft Remote Work Freelance Full timeNew Opportunity!! IT Helpdesk TechnicianNES Fircroft is actively seeking entry-level IT Professionals for an IT Helpdesk Technician opportunity with our client, a major Oil/Gas Refinery located in Delaware City, DE!! This position would be a full-time and long-term contract opportunity with our client, and we are specifically seeking entry-level candidates...
-
IT Helpdesk Technician
2 months ago
Delaware City, United States NES Fircroft Full timeNew Opportunity!! IT Helpdesk TechnicianNES Fircroft is actively seeking entry-level IT Professionals for an IT Helpdesk Technician opportunity with our client, a major Oil/Gas Refinery located in Delaware City, DE!! This position would be a full-time and long-term contract opportunity with our client, and we are specifically seeking entry-level candidates...
-
Helpdesk Supervisor
3 months ago
Long Island City, United States Priority Groups Full timeJob Title: Helpdesk Supervisor Pay Rate: $45 per hour Schedule: Monday to Friday (9:00 am to 5:00 pm) Job Description: The Helpdesk Supervisor shall have at least three (3) years of experience working in a helpdesk environment as a helpdesk technician/analyst. Job Responsibilities: ? Supervise the daily operations of the helpdesk, ensuring the delivery of...
-
IT Support Specialist
3 weeks ago
Oklahoma City, United States OSTechnical Full timeJob DescriptionJob DescriptionIT Helpdesk TechnicianSupport the organization's IT systems and provide exceptional customer service. Work Setup: On site.Location: Oklahoma, OKJob type: Direct hireSalary: $22/hr-$25/hr ResponsibilitiesHelpdesk SupportSet up and configure workstations, software, and updatesConnect and configure printers, monitors, and...
-
System Administrator
1 day ago
Oklahoma City, United States Claims Management Resources Inc Full timeAbout the RoleWe are seeking a highly skilled System Administrator to join our team at Claims Management Resources Inc. As a key member of our IT department, you will be responsible for supporting and managing the life cycle of all company business systems.Key ResponsibilitiesIdentify and resolve system issues, anticipate potential problems, and implement...
-
IT Support Specialist
2 weeks ago
Oklahoma City, Oklahoma, United States HIKINEX Full timeAbout the RoleWe are seeking an IT Helpdesk Technician to join our team at HIKINEX in the aerospace supply chain industry.Key Responsibilities:Helpdesk and Computer Support: Configure and deploy workstations, install software and updates. Connect and configure printers, monitors, and other office equipment. Troubleshoot hardware and software issues for...
-
Technical Support Specialist
1 week ago
Kansas City, Missouri, United States Frontmatec Full timeAbout the Job**Helpdesk Technician Role**At Frontmatec, we're seeking a skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will play a critical role in supporting internal and external customers with our equipment.**Key Responsibilities:**• Respond to SOS calls and work to resolve issues efficiently.• Participate in 24/7 customer...
-
Helpdesk Technician
2 months ago
Kansas City, United States Guitar Center Full timeJob DescriptionEssential Functions (not all inclusive):Receive inbound calls, isolating, resolving, or escalating as appropriateDocument calls from initial contact to resolution.Network administrative functions, such as modifying accounts, resetting passwords, etc.Off-hours support for patching, hardware/software-related issues, etc.Additional duties as...
-
IT Support Technician
1 month ago
Oklahoma City, United States Locke Supply Full timeWho is Locke Supply? Locke Supply is an ESOP- 100% Employee Owned. Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Kansas, Virginia, Maryland, and Arkansas. With a 45 acre complex in Oklahoma City, supplying over 160 locations, Locke is a premium supplier in the Plumbing, Electrical, and HVAC...
-
IT Support Technician
4 months ago
Oklahoma City, United States Locke Supply Co Full timeJob DescriptionJob DescriptionWho is Locke Supply?Locke Supply is an ESOP- 100% Employee Owned.Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Kansas, Virginia, Maryland, and Arkansas. With a 45 acre complex in Oklahoma City, supplying over 160 locations, Locke is a premium supplier in the...
-
Help Desk Analyst 4
15 hours ago
Carson City, United States INSPYR Solutions Full timeHelp Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.) Title: Help Desk Analyst 4 Location: Carson City, NV 89701 Duration: to 12/31/24, with possible extensions Compensation: $25 - $31.25/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. If...
-
Cybersecurity Support Technician
4 weeks ago
Oklahoma City, Oklahoma, United States Delaware Nation Industries Full timePosition OverviewIT Support SpecialistDelaware Nation Industries is in search of a dedicated and detail-oriented IT Support Specialist. In this role, the specialist will be tasked with monitoring, identifying, analyzing, and addressing security incidents within the organization. This position is perfect for individuals who are enthusiastic about...
-
Help Desk Technician
1 week ago
Commerce City, United States TEKsystems Full timeJob DescriptionJob DescriptionDuration3 Duration UnitMonth(s) Req Description DescriptionTake inbound calls (100/day); triage calls in a timely manner to determine the complaint, the possible cause and if you are able to provide an immediate solution; or if additional assistance is required via the next tier of support.- Log all requests into Help Desk...
-
IT Level 1 Help Desk Technician
16 hours ago
Kansas City, United States Life Unlimited Inc Full timeJob Description Job Title: IT Level 1 Help Desk Technician Department: IT Department Reports To: Chief Analytics & Project Officer FLSA: Non-Exempt SUMMARY The IT Level 1 Help Desk Technician is responsible for maintaining the infrastructure and server systems utilized at Life Unlimited Inc., answering technology related questions, and assisting in the...
-
IT Services Technician
1 month ago
Junction City, United States City of Junction City Full time $4,982 - $5,607Job DescriptionJob DescriptionIT Services TechnicianJunction City is a growing city in the Willamette Valley, located just north of Eugene on Hwy 99. The city's population of around 7600 enjoys small-town county lifestyles while being close enough to all the amenities and recreation Eugene provides. The Eugene Airport is 10 minutes South of the City, the...
-
IT Technician
2 months ago
Garden City, United States Emperical Foods Full timeOverview At empirical foods we solve big problems with new thinking. At every step we design it, build it, continually optimize it, and the empirical IT team is no different. We are seeking an experienced IT Technician who has the passion to help us reach that next level. Responsibilities Install and maintain various network technologies for a multi-site...
-
Help Desk Analyst 4
2 weeks ago
Carson City, United States INSPYR Solutions Full timeHelp Desk Analyst 4 - Long Term Project - Carson City, NV. (3 days a week remote, 2 days a week on site. And 10% travel in the state.)Title: Help Desk Analyst 4 Location: Carson City, NV 89701 Duration: 10-12 month Contract Compensation: $25 - $31.25/hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S. If interested and qualified,...
Helpdesk Technician
3 months ago
Job Description:
The Service Desk Analyst provides support for basic technology-related incident resolution and requests reported to the service desk. Responsibilities include initial assessment, triage, research, and resolution of basic IT incidents and requests regarding the use of application software products and/or infrastructure components, including desktops, mobile devices and related peripherals. The Service Desk Analyst is responsible for collecting information through a customer conversation, accessing support tools, and additional support staff (service resources) if needed. Problems beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other service resources or escalate to the proper IT team.
Essential Responsibilities:
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
• Addresses and resolves basic incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
• Uses the appropriate CTI categories for logging incidents and requests.
• Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.
• Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
• Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases.
• Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact.
• Provides after hours and on-call support as needed.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
Additional Skills & Qualifications
Epic support a HUGE Plus, Service Now a plus
Knowledge, Skills and Abilities:
• Demonstrates ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology.
• Demonstrated ability to learn customer support processes and techniques.
• Strong analytical skills.
• Ability to solve problems.
• Competency in MS Office Suite and ticketing systems , Service Now is a plus
• Prior experience supporting customers in use of application software.
• Proficiency in using support software tools.
• Customer service orientation and/or prior customer service training.
Employee Value Proposition (EVP)
Work Environment Will be working Monday-Friday. Shift will be between 6am-6pm.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
